Managed Device Solutions, Principal Product Manager

Managed Device Solutions, Principal Product Manager

Description -

HP’s vision is to create technology that makes life better for everyone, everywhere — every person, every organization, and every community around the globe. With the heart, creativity, and energy of a start-up, and the brain, muscles, and determination of a Fortune 100 corporation, we continue to deliver ground-breaking new technologies to build on our 80+ year legacy of innovation.

 

The way organizations manage end-user devices has undergone a profound transformation in recent years. The shift to hybrid work—accelerated by the COVID-19 pandemic—and the rise of AI have redefined how employees interact with technology. HP is leading this evolution by delivering comprehensive managed device services that span procurement, deployment, maintenance, and secure retirement. Our solutions are designed to enhance employee experience, optimize cost, and mitigate security risks.

 

The Managed Device Solutions Product Manager holds a pivotal leadership role, steering the development, launch, and continuous improvement of innovative managed device solutions for IT managers supporting end user or digital workplace services.  This role leads a cross-functional team responsible for advancing the roadmap of capabilities delivered through managed device solutions.  This role reports into the Managed Device Solutions team of Managed Solutions organization.  This role leads a global team across multiple functions such as Managed Services, Marketing, IT, and Sales to align and deliver managed device solutions globally and at scale. 

 

The Managed Device Solutions Product Manager has deep technical expertise in managed device services and a proven track record of developing and executing product growth strategies.  This role requires an understanding of the market landscape and HP’s portfolio to convert our solutions into differentiated value propositions.   This role also requires someone who has excellent communication skills to interact with key opinion leaders, customers, business units, marketing, IT, and sales teams and be a thought leader externally to share HP perspectives on transforming the digital workplace using managed IT solutions.

RESPONSIBILITIES:

• Product P&L Ownership – Define pricing and cost models aligned with market demand and delivery capabilities. Assumes responsibility for the revenue and margin contributions of product and collaborates with finance and category teams to manage forecasts and budgets. 
• Product Strategy & Roadmap Development.  Establish product vision, target customer segments, and competitive positioning. Prioritize features and enhancements to maximize customer value and business profitability.
• Product Incubation, Definition & Launch: Conduct market research, customer interviews, and competitive analysis.  Define product requirements, features, and MVP scope.  Coordinate cross-functional teams to build, test, and launch the product.  Collaborates across regions, geographies, and global teams to formulate and implement innovative features and their associated processes to address evolving customer and market demands while promoting profitable growth.
• Product Lifecycle Management:  Oversee the product from inception through growth, maturity, and retirement. Conduct thorough business analysis, identify root causes, and formulate recommendations and solutions to drive enhancements in business performance.  Continuously improve features and performance based on customer feedback, usage data, and market dynamics. 
• Service blueprinting.  Develop standardized service models and delivery frameworks for Pursuit and Technical Consultant teams. Create reusable templates for proposals, SOWs, and onboarding documentation.  Ensures delivery teams are provided necessary guidance to drive accountability and successful product execution, ensuring project success and alignment.
• Sales/Customer Support.  Support sales and customer-facing teams with product expertise during the pre-sales process.  Participate in client meetings to articulate product value and differentiation.  Customize solutions to meet specific client needs and use cases.  Provide input to RFP responses, pricing models, and technical proposals.  Train sales teams on product positioning and objection handling.
• Thought Leadership.  Provide thought leadership internally and externally on digital workplace and device management topics, and represent HP as a Spokesperson on the topic of managed device solutions
• Market Analysis and Trends.  Monitor indus