Data and Salesforce Manager

Advocates For Children (AFC) is a dynamic social justice organization that strives to ensure a high-quality education for New York students who face barriers to academic success, focusing on students from low-income backgrounds. AFC works on behalf of children and youth who are at greatest risk of academic failure due to poverty, race, ethnicity, disability, homelessness, immigration status/limited English proficiency, or involvement in the child welfare or juvenile/criminal legal systems. We use uniquely integrated strategies to advance systemic reform, empower families and communities, and advocate for the educational rights of individual students. For more information on AFC, see www.advocatesforchildren.org. 

JOB SUMMARY

AFC seeks a full-time detail-oriented, self-directed, and proactive Data and Salesforce Manager with proven Salesforce Administration experience to support our mission by managing the collection, maintenance, and reporting of program data in our Salesforce database. The Manager will be instrumental in AFC’s performance measurement and evaluation cycles, managing data analysis to evaluate organization-wide outcomes and impact. The Manager will report directly to the Chief Operating Officer and will work closely with the Deputy Director who oversees AFC’s legal program. 

PRIMARY RESPONSIBILITIES

• Maintaining AFC’s casework and training database in Salesforce, including users and permissions, de-duplication of records, flows, validation rules, and other maintenance 
• Implementing and maintaining data governance best practices to ensure data integrity and quality 
• Developing and implementing solutions in Salesforce to improve user experience, functionality, and integrations 
• Producing analyses, reports, and data visualizations of program data for AFC leadership, staff, and funders for purposes of evaluation, reporting, and audits 
• Working with AFC leadership and teams to manage AFC’s annual evaluation cycle, including but not limited to managing data collection for long-term impact evaluation, as well as developing and administering related surveys  
• Facilitating the interpretation of data findings and refinement of program targets and benchmarks 
• Managing contracts, billing, and licenses related to database and integrations 
• Managing external consultants and vendors related to database and integrations 
• Serving as AFC’s first response for questions, suggestions, and troubleshooting of the database and other data management tools 
• Training staff on database use and data/database best practices  
• Leading meetings of internal stakeholders about data trends and needed improvements 
• Additional activities related to data(base) ma