Sr. Manager, Global Order Fulfillment

About NetApp

 

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Job Summary

We are seeking a highly talented and experienced Sr. Manager of Americas Global Fulfillment. You will lead a team of professionals who are involved in the scheduling of customer orders and prioritizing production at the factories for demand in the Americas. 

Reports to: Director, Global Order Fulfillment
Reports: Approximately 4 people, the staff is based in the US
Key Interfaces: Global Operations teams, Sales Operations, Finance, Supply Planning, Logistics, IT, and contract manufacturing partners.

Job Responsibilities

• Establishing key performance metrics and benchmarks to guide supply chain planning and forecasting; monitoring planned vs. actual performance and presents results to senior management.
• Maintaining communications with operations, procurement, logistics, and distribution; creating integrated processes to streamline supply chains and achieve business goals.
• Set priorities for manufacturing in case of materials constraints, to maximize customer satisfaction, and for Quarter End revenue.
• Address supply issues and other constraints with the Supply Planning and Procurement organizations for resolution.
• Drive relevant internal stakeholders and manufacturing partners to achieve flawless execution at NetApp’s fiscal quarter ends.
• Lead efforts to improve customer satisfaction through shorter lead times and improved on-time delivery to first commit.
• Lead cross-functional projects and global projects to drive process and systems transformation
• Managing and directing the fulfillment analysts, including training, hiring, and coaching.

Job Requirements

•    12+ years of experience in supply chain management, logistics, and planning, with at least 5 years directly in order fulfillment and 5 years proven track record at the managerial level.
•    Exposure to multiple supply chain operations models with specific focus on the hardware technology industry.
•    Experience implementing and running Available-To-Promise (ATP) modules in planning systems
•    Experience with ERP transitions, specifically in manufacturing requirements planning modules.  Oracle and/or Oracle Cloud a plus.
•    Excellent analytical, problem-solving, organizational skills, and reporting capabilities. 
•    Experience managing and collaborating across the organization with global teams from different cultures and leading teams towards shared organizational goals.
•    Track record of inspiring change and being the change agent who drives business and operational transformation.
•    Outstanding verbal and written communication skills.

Education

Bachelor’s degree in Operations Management or a related field

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. 

 

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Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. 
 
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations.  We provide comprehensive medical, dental, wellness, and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.  
 
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