Junior IT Support Specialist

Company Description

America Chung Nam is one of the world’s largest exporters of recovered paper in the US and a leading exporter in Europe and Asia. We have been consistently recognized as the top American exporter to China since 2001. America Chung Nam was founded in 1990 and is based in City of Industry, California with additional offices in New Jersey, the United Kingdom, the Netherlands, Japan, South Korea, and China.

Job Description

• In charge of phone, e-mail and personnel technical supporting requests and provides tier-1 support on office desktop PC’s and laptops.
• Set up computers and phones for new hires.
• Checks workstations for security related issues.
• Provide PC, laptop, operation systems, and software application upgrade instruction or support.
• Troubleshoots basic copier, printer, and fax machine issues such as paper jams and replaces toners and waste toner boxes as needed.
• Handle and manage IT related invoices to avoid unnecessary wasting.
• Handle low-cost IT Non-Trade purchasing process by complying with non-trade purchasing protocol.
• Replace toner for printers and copiers.
• Refurbishes old computers that have not phased out.
• Provides tier-1 support for Neopost stamp meter, GPS and cellular devices, and the Video conferencing system.
• Support video conference unit
• Assistant on all user IT devices support and meeting preparation (e.g., speaker and microphone, projector, WI-FI setup, and attendance tracking etc.).

Qualifications

• Bachelor's Degree in a related field
• At least 2 years of full-time work experience in a related field
• Able to trouble shoot in a fast-paced work environment
• Great communication skills
• Ability to learn on the job

Additional Information

Base pay starts between $23-$25/hour.

Preference certifications: Microsft, AWS, A+ (Plus) certification 

All your information will be kept confidential according to EEO guidelines.