Talent Development Senior Analyst

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Global Professional Services Talent Development is seeking a highly organized, detail-oriented Senior Analyst to support the successful execution and operational excellence of our Talent Development programs and initiatives.

This role is responsible for enabling the seamless delivery of talent programs by driving operational workflows, participant management, systems updates, communications assets, and cross-functional coordination. As a key member of the Talent Development team, this individual ensures high-quality execution across initiatives including career paths documentation and updates, skills library maintenance, talent and learning communication and help channels, enrollment and participant management processes, and program tracking.

This role provides foundational exposure to broader Talent Development strategy, enablement practices, and program design. The Senior Analyst / Coordinator will deepen their expertise in operations, program management, stakeholder engagement, and data analysis, building toward expanded scope and ownership over time.

Success in this role requires strong communication, operational excellence, systems and data fluency, paired with a continuous improvement mindset and a thoughtful approach to leveraging AI and automation to drive efficiency, scale impact, and deliver measurable results.

Responsibilities:

Talent Development Operations & Program Support

• Own and manage core operational workflows supporting Talent Development programs

• Manage enrollment, participant tracking, communications, and documentation across multiple initiatives

• Maintain and update systems related to career paths, learning records, and program tracking

• Support the documentation, version control, and system updates for leveling guides and career path frameworks

• Develop and manage communications templates and standardized assets for program launches and updates

• Ensure operational readiness for program delivery (participant lists, materials, documentation, timelines, meeting rooms and logistics)

• Maintain clear and organized documentation repositories and process guides

• Identify opportunities to streamline operational workflows through automation, AI-enabled tools, and process redesign to improve speed, accuracy, and scalability

• Provide onsite support for in-person learning programs, including setup, logistics coordination, materials preparation, and day-of execution support during delivery

Project Management & Workflow Coordination

• Support the project management of Talent Development initiatives using tools such as Asana and Slack 

• Track deliverables, timelines, and dependencies across stakeholders

• Identify risks, gaps, or delays and proactively escalate or propose solutions

• Coordinate cross-functional efforts between Talent Development, Ops, and business stakeholders

• Contribute to continuous improvement of processes, templates, and operational standards

• Proactively seek ways to reduce manual effort, eliminate redundancies, and increase execution speed while maintaining quality

Stakeholder & Participant Experience

• Serve as an operational point of contact for participants and internal stakeholders

• Track and support ongoing communications and program updates

• Ensure clarity, professionalism, and consistency across participant touchpoints

• Support internal help channels, triaging requests and ens