Sr. Representative, Repossession

Job Description:

Role Summary/Purpose:

The Senior Representative, Repossession is non-exempt role responsible for daily management of repossession accounts processes as assigned. The Senior Repossession Representative will provide support to internal and external key stakeholders. This role is required to be onsite at our Altamonte Springs, FL Location.

Essential Responsibilities:

• Manage repossession accounts through review of assignments, account documentation and update of account status

• Complete verifications (SCRA, Bankruptcy, Canadian, Lien Sale, NSF, etc.)

• Process invoices, create and mail legal notices

• Review and process exception reporting

• Ensure compliance with federal and state regulations and internal policies and procedures

• Monitor quality within the repossession process and complete various related testing.

• Manage multiple priorities and demonstrate initiative in completing projects

• Work with other members of team, sharing ideas and facilitating the exchange of best practices

• Drive a “Great Place to Work” culture

• Perform others duties and/or special projects as assigned

• This role is not incentive eligible

• This is an essential onsite Recovery Role

Qualifications/Requirements:

• Flexibility to work in the office to support essential work processes

• Minimum 6 plus months’ experience in an office environment or 6 months Financial Service/Banking Industry

• Work experience with handling/processing business documents

• Work experience with Microsoft Office programs

Desired Characteristics:

• Experience with the repossession process

• Knowledge of collection policies, techniques and practices

• Demonstrated ability to implement new procedures/programs

• Strong interpersonal and oral/written communication skills at all organization layers

• Excellent organization, prioritization, and time management skills.  Ability to manage multiple projects simultaneously with minimal supervision.

• Track record of sound decision-making

• Self-motivated and strong organizational skills

• Proficient PC Skills (Word, Excel, PowerPoint)

Grade/Level: 05

The hourly rate range for this position is $22.00 - $28.50/hr USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8