Customer Service Business Coordinator

Glanbia Performance Nutrition is a wholly owned subsidiary of Glanbia. GPN’s brand portfolio consists of – Optimum Nutrition, BSN, Isopure, Think!,  Amazing Grass and SlimFast, each with its own brand essence. GPN manufactures and markets the full range of performance nutrition and lifestyle products including protein, pre-workout, muscle gainers, ready-to-eat snacks and general health.

 

We are hiring a Customer Service Business Coordinator; this role is open due to an internal promotion and is a hybrid role (1-2 days per week in either Downers Grove, IL or North Aurora, IL).  The Customer Service Business Coordinator manages the customer relationship from a Product Supply standpoint, handling daily essential tasks for existing customer accounts.

 

 

What you will do:

• Direct account ownership of strategic top 10 customers from an end to end Product Supply standpoint which includes but is not limited to:
  • Face to the customer/buyer managing day to day tasks and communications
  • Purchase Order review to address issues with discontinuations, pricing, or units of measure
  • Work closely with GPN Sales and Pricing Coordinator on all Customer pricing matters
  • Ownership of the end to end order process to coordinate for pick, pack, and shipment
  • Working with GPN Supply Planning and Demand Planning teams related to material service issues
  • Create & optimize truck loads for customer shipments and delivery notes for Warehouse
  • Working with GPN Logistics teams related to Customer PO execution
  • Working with GPN Finance teams on coding and appropriate processing of returns and deductions
  • Perform any backend research required related to Customer claims in order to ensure necessary backup accompanies and justifies the deduction with accuracy in piece count, pricing, and reason
• Generate reporting to monitor, track, or control business process or customer requirements
• Owner of vendor disputes, PO revisions or edits, carrier routing and tender on the customer portal
• Primary point of contact for internal Sales counterparts up to the VP level on issue resolution, order execution against upcoming promotions, open order versus inventory status, and revenue pacing  
• Work direct with key contacts at the customer (Buyer, Senior Buyer, Category Manager) to provide visibility to vendor performance, and to identify areas of opportunity in driving supply chain efficiencies
• Oversee all Customer Service improvement projects and implementations related to strategic account assignments and requirements at the direction of Director of Customer Service and Supply Chain
• Work direct with key contacts at the customer (Buyer, Senior Buyer, Category Manager) to ensure compliance to policy or to assist with navigating through any changes or new implementations 

 

Knowledge, Skills and Abilities: 

• Bachelor’s degree with at least 1 year of experience in a customer service function
• Working knowledge of Microsoft Office Suite (Word, Excel, Outlook)
• Preferred: knowledge of SAP SD
• Preferred: knowledge of EDI transactions

 

 

Products are sold through a variety of channels including specialty retail, the internet, gyms and FDM in a variety of formats including powders, bars and Ready-to-Drink beverages. GPN has a global and expanding footprint with a current in-market presence in 24 countries.