Director of Internal Communications

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GENERAL FUNCTION:

The Director, Internal Communications will determine, coordinate and execute comprehensive Bancorp-level internal communications initiatives that support Fifth Third Bank’s strategic objectives. This includes specific oversight of internal communications for key corporate functions (Human Capital, IT, Risk, Finance, Operations and the Corporate Responsibility Office). This role reports to the Head of Corporate Communications.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Create and program manage the Bancorp-level internal communications strategy, messaging and collateral (written and visual) to support key business objectives, long-term goals, special projects and general company needs.
• Oversee the team in supporting strategic communications for Human Capital, IT, Finance, Risk, Finance, Operations and the Corporate Responsibility Office, including internal executive communications for key Enterprise leaders.
• Efficiently balance strategy and execution, helping to prioritize projects and initiatives on behalf of the team, using metrics and experience to suggest innovative communications solutions.
• Collaborate with leadership, ensuring alignment with existing campaigns and priorities and sharing standard processes. Develop and implement strategies, processes and content for executive internal communications.
• Develop a comprehensive editorial calendar for Bancorp-level communications to ensure smooth execution and integrated planning.
• Review all communications materials created by the internal communications team members.
• Plan, edit, and write content for a variety of internal communications channels, leadership presentations, newsletters, key messages / scripts, speeches, video, among others.
• Review and analyze available metrics/data to discover trends and make informed recommendations.

SUPERVISORY RESPONSIBILITIES:

• Responsible for providing timely, candid and constructive performance feedback, developing employees to their fullest potential, providing opportunities for growth and development, and recognizing contributions and accomplishments.

MINIMUM KNOWLEDGE, SKILLS, & ABILITIES REQUIRED:

• Bachelors’ degree required. Experience in banking and/or financial services strongly preferred.
• 12+ years of experience with deep understanding of corporate communications and the highly developed inter-connectivity of internal organizational communications, executive communications, PR, events, thought leadership, and social media.
• Excellent attention to detail, along with strong writing and editing skills for original content as well as rewriting and optimizing content.
• Experience managing teams with differing priorities and motivating individual contributors to achieve shared goals. Experience translating business strategies into accountable priorities for the team.
• Experience with a range of internal communications channels, including corporate intranet, email, video/webinar, in-office activations, etc.
• Ability to deliver against tight deadlines when they arise, resolve issues, and propose solutions in a fast-paced environment.
• Highly flexible; able to quickly respond to changing or unanticipated needs and mobilize cross-functional teams accordingly.
• Strategic problem solver who can look around corners to identify potential obstacles and design thoughtful, creative solutions.
• Intellectual ability and presence to earn the respect and attention of key internal partners, balanced with a sense of humor.

Director of Internal Communications

LOCATION -- Cincinnati, Ohio 45202

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.