Community Supports Coordinator

 

 

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.  

At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.

WHO YOU ARE:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: 

 

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details! 

 

THE ROLE:

The Community Supports Coordinator manages the member journey post-admission, ensuring authorized hours are utilized appropriately and services remain uninterrupted. This role leads proactive outreach to members, caregivers, and funding sources to monitor utilization, manage reauthorizations, and resolve service-related issues. The Coordinator partners cross-functionally to maintain compliance, strengthen communication, and deliver a seamless, high-quality experience for members within the Community Supports division.

Primary Responsibilities:

• Monitor and manage member authorized hours to ensure optimal utilization and prevent service disruptions

• Lead the reauthorization process, including documentation collection and coordination with funding sources and health plans

• Serve as the primary point of contact for members, caregivers, and funding partners regarding utilization and service continuity

• Proactively conduct outreach to address underutilization, overages, and pending authorizations

• Manage and resolve Salesforce cases and inbound inquiries in a timely and accurate manner

• Maintain accurate documentation of member interactions, service status, and authorization updates

• Collaborate cross-functionally to escalate issues, uphold compliance requirements, and support closed-loop referral processes

This is a hybrid position, coming into the El Segundo office 1x per month. 

 

WHAT YOU BRING TO THE TABLE:

Qualifications:

• 1–3 years of experience in customer service, care coordination, or service-oriented roles

• Experience working in healthcare, home care, or regulated service environments preferred

• Familiarity with ticketing or case management systems (Salesforce preferred)

• Ability to manage high volumes of communication and case activity in a fast-paced environment

• Bilingual Spanish preferred

Skills: 

• Strong communication and relationship-building skills

• Attention to detail and documentation accuracy

• Analytical ability to interpret utilization trends and identify service gaps

• Time management and prioritization in high-volume workflows

• Problem-solving and sound judgment

• Proficiency in Microsoft Office and