Sr. Associate Supply Chain Customer Service

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

There is an opening for a Senior Associate Supply Chain Customer Service reporting to the Senior Manager Supply Chain and Customer Services Eli Lilly Ireland Holdings Limited (IHL).This position is based in Eli Lilly, Kinsale.

This position is responsible for managing the customer relationship, including the customer service and distribution activities for suppliers, customers, co-marketing partners, intercompany toll manufacturing partners and Eli Lilly External Manufacturing organisations such as DPEM, API EM based in Europe and Asia.

Key Objectives/Deliverables:

Customer/Supplier Relationship

·         Build and maintain relationship with customers and suppliers, whether internal or external

·         Liaise with local Affiliates, Eli Lilly External Manufacturing Organisations, contract manufacturing sites, Eli Lilly Internal manufacturing sites and internal Supply Chain contacts

·         Manage correspondence with customers/suppliers

·         Ensure efficient information flow on orders, orders confirmation, shipping details and invoicing

Order management and logistics

·         Receive orders and ensure timely order processing and fulfilment

·         Co-ordinate logistics with contract manufacturing and toller plant sites and ship the goods as per specific country requirements

·         Ensure timely invoicing to customers

·         Ensure working procedures for customers are in place and up-to-date

·         Maintain proper order files with defined relevant information

·         Maintain customer contracts

·         Has ownership of LOPs and can have ownership of MRDs, and/or supply agreements

·         Performs regular inventory reconciliations

·         Manage shopping carts and service POs

Replenishment

·         Maintain the sales forecasting process and manage replenishment alerts in APO

·         Follow-up on forecasts, demands and actions to be taken to maintain an accurate replenishment plan between end customer and plant sites

·         Communicate and provide support under supply interruption (returns, recalls, allocation)

Internal Control & Reporting

·         Comply with Eli Lilly internal/external controls and policies, GMP/GDP regulations, OSSCE and HSE policies and procedures

·         Perform monthly contract manufacturing stock reconciliation and participate in annual physical stock counts at contract manufacturers

Credit Management

·         Ensure that shipments are made under approved terms and credit limits

Other

·         Identifies and may be involved in process improvement projects which improve customer service levels, improve product flows, minimise supply chain costs and improve asset management