Customer Service Manager
State of OregonAbout the role
Initial Posting Date:
03/16/2026Application Deadline:
03/23/2026Agency:
Department of TransportationSalary Range:
$5,907 - $9,143Position Type:
EmployeePosition Title:
Customer Service ManagerJob Description:
Licensing and Permitting Supervisor 2 – Customer Service Manager
Oregon Department of Transportation
Driver and Motor Vehicles Services (DMV)
Field Services Group / Northwest Region
McMinnville
The role:
Bring your leadership skills to the DMV as customer service manager! This position is based out of McMinnville and manages the McMinnville, Lincoln City and Dallas offices. In this critical role, you will oversee office operations and supervise employees. Responsibilities include ensuring customer service standards are met during every interaction, meeting facilitation, budget preparation, participating in the recruitment process, conducting performance evaluations and resolving customer complaints. If you have a passion for helping others and providing exceptional customer service, apply today!
We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions.
Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile.
A day in the life:
Oversee operations of assigned office(s).
Ensure transactions reflect correct interpretation and application of laws, rules and program policies and procedures.
Provide direct customer service and maintain proficiency with processing driver and vehicle transactions.
Research and resolve technical issues.
Maintain accurate records related to the management and operation of field offices.
Analyze business processes and systems for efficiency, accuracy and adherence to applicable policies, procedures, rules and laws.
Investigate and resolve customer complaints and concerns.
Manage process for filing vacancies.
Evaluate and improve employee effectiveness by providing feedback during one-on-one meetings.
Conduct employee performance evaluations and engage in performance discussions or improvement plans when necessary.
Monitor operating budget and contract compliance. Approve and reconcile expenses.
Perform VIN inspections and drive tests in inclement weather.
Work is primarily conducted in an office setting and can include irregular hours based on business needs.
Travel within region is required and may include traveling overnight and during inclement weather.
To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov.
What’s in it for you:
Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave
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