Lead Retail Clerk

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

 

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

 

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

 

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

 

WE LOVE OUR WORK.

- Operates the cash register and POS system. - Provides outstanding guest service and handles all guest and team member issues professionally and in a timely manner. - Facilitates retail sales, including guest assistance and follow-up. - Distributes shift work among Retail Clerks and assures timely completion of work; assists in the preparation of performance appraisals of Retail Clerks. - Ensures merchandise is neatly stocked and shop is clean and organized. - Places orders for merchandise as needed and by established deadlines to ensure that the outlet is stocked. - Checks Sharepoint regularly for new information and updates. - Assists in marking down items when necessary and ensures all items scan at correct price. - Receives all merchandise accurately in Stratton Warren Systems (SWS) and reports all order discrepancies to the vendor in a timely manner. - Prints tags and tags merchandise. - Performs daily, weekly, and monthly system checks to ensure all items are decrementing correctly. - Performs quarterly physical inventories, meeting all departmental standards and guidelines. - Merchandises new product and maintains orderly merchandising of current product according to company standards. - Presents a weekly pre-shift to ensure team members are informed of all current shop and property events and promotions. - Ensures stores are fully stocked at all times; makes runs to storage closets to restock as necessary. - Assists Accounts Payable with locating orders and receipts in the system to ensure timely payment and that there is no interruption in shipment of goods. - Creates ordering profiles and increases order limits when necessary. - Restocks after-hours sundries at the Front Desk daily. - Updates the Grave Team Variances report to ensure variances for after-hours sundries are being monitored. - Updates Product Mix Report with daily sales. - Troubleshoots SWS and POS system when issues arise. - Responsible for knowing and adhering to all policies and procedures in the Retail department. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

- High School Diploma or equivalent preferred. - One (1) year of retail cash handling experience in the hospitality or service industry required. - Must possess excellent customer service skills. - Strong problem-solving, decision-making, and interpersonal skills. - Strong written and verbal communication skills; must be able to read, write, speak, and understand English. - Competency in Microsoft Office applications required; prior experience with Stratton Warren and infoGenesis a plus. - Ability to maintain a high level of confidentiality and professionalism. - Basic math skills required. - Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. - Ability to work collaboratively and communicate effectively with team members at all levels of the organization. - Highly organized and detail oriented. - Must be able to work a flexible and varying schedule, including evenings, weekends, holidays, and fluctuating days off as needed.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

 

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

 

   

We're changing entertainment. Follow us.