Seasonal Style Advisor - Seattle - Hybrid

Job Description

Style Advisors connect one on one with our customers through digital tools like Stylist Chat and Request a Look on Nordstrom.com. Style Advisors also influence a large customer audience by creating Nordstrom.com styling content through Public Looks. This role requires a passion for service and fashion along with styling expertise to serve our customers digitally.  

KEY RESPONSIBILITIES: 

• Respond to all customer stylist chat inquiries. 

• Help customers learn more about Nordstrom products and how to style them. 

• Use sales and styling expertise as well as product knowledge to create personalized looks when customers use Request a Look feature. 

• Curate styling content to inspire customers shopping on Nordstrom.com. 

• Consistently seek new fashion and product knowledge to act as an expert for the customer.  

• Achieve and maintain digital styling performance measures. 

• Select Style Advisors will film Salesperson Videos in store to share product features. 

COMPETENCIES: 

• Customer Focus: Builds and delivers styling solutions that meet customer expectations. 

• Drives Results: Completes work objectives in a timely manner and at an acceptable level of quality. 

• Self-Development: Makes an effort to develop and apply new knowledge and skills on the job. 

• Communicates Effectively: Is effective in a variety of communication settings, including digitally. 

QUALIFICATIONS: 

• Experience in sales required; must be confident in selling all price points and all Nordstrom product 

• Experience with digital selling tools preferred 

• Ability to work independently and effectively in a remote setting  

• Proficient in navigating various forms of tools and technology, (e.g., apps) 

• Ability to drive the execution and completion of deliverables on time and with appropriate urgency, such as responding to customer chat in a timely manner 

• Exemplary verbal and written communication skills 

• Strong organization and follow-through skills 

HOURS: 

• This is an hourly position that will require schedule flexibility, including evening and weekend shifts 

• Expected schedule is 40 hours a week comprised of 5, 8-hour shifts 

TECHNICAL REQUIREMENTS: 

• Minimum upload speed 15 MB/s 

• Minimum download speed 2 MB/s 

• Candidates must provide and meet all technical requirements prior to the first day of training 

This position is offered as a hybrid role in the Seattle, WA area. You must be willing to work in office at the Nordstrom Downtown Seattle location a minimum of 1 day per week in order to be considered for this role.

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