Senior IT Engineer

<h3>Your mission</h3> <p>The Senior IT Site Engineer will be primarily responsible for managing the daily operations of local IT systems and infrastructure in the Shannon Ireland site, while also providing support to all users on site and assisting all departments in managing their IT systems. Additionally, the role will involve providing support and collaboration to other MeiraGTx locations as needed.<br/> <br/>The Senior IT Site Engineer will have the important responsibility of ensuring that all Site IT systems are functioning properly and in compliance with applicable regulations. They will also be involved in developing IT-related policies and procedures for all local IT resources and managing the IT requirements of the company's expanding office.</p> <h3>Job Description</h3> <h3><strong><span>Major Activities</span></strong></h3><ul><li>Provide Level 2&amp;3 support to troubleshoot desktop and user-related issues.</li><li>Offer complete technical support for implementing all manufacturing and laboratory systems on-site, working in conjunction with other relevant departments on the site.</li><li>Provide second and top tier technical support to all sites for escalated Tier One IT issues such as file, print, hardware, network connectivity, and software errors.</li><li>Maintain an inventory of IT equipment and keep the assets register up-to-date.</li><li>Manage vendor interactions in relation to service level agreements, tickets, and IT support issues.</li><li>Maintain records of software upgrades and newly installed computer equipment, ensuring that licensing for all purchased software is recorded and maintained.</li><li>Be an active participant in global groups to manage, update, and upgrade systems like Active Directory, antivirus systems, networks, app deployment, helpdesk and infrastructure.</li><li>Ensure continuous improvement culture in managing lifecycle and deploying hardware, software, and systems used on-site.</li><li>Assist in the development and management of Microsoft Cloud Systems, such as MDM and Intune, as well as AAD and M365.</li><li>Collaborate with the IT Site Manager to document corporate and local IT policies and procedures related to systems, users, user and data security.</li><li>Ensure that all work complies with GMP, Data Integrity, and Good Documentation Practice (GDP) and is conducted and documented in accordance with applicable procedures.</li><li>Create, review, and execute GAMP Protocols for onboarding, updating, or maintaining GXP Systems (CR, IQs, OQs, PQs, Reports, etc.).</li><li>Ensure timely and RFT (Right First Time) closure of any GMP documentation assigned, including but not limited to issues, CAPAs, change controls, BMRs, and audit/inspection actions. </li></ul><h3><strong><span>Key Performance Indicators</span></strong></h3><ul><li>Ensure all systems are operational to enable them to work efficiently.</li><li>Ensure all staff are appropriately trained on legislative IT items and company policies / procedures.</li><li>Recommend improvements in IT applications / set-up.</li><li>IT assets are accounted for and logged in an appropriate manner.</li><li>Successful implementation of IT system for new manufacturing facility.</li></ul><h3><strong><span>Key Job Competencies</span></strong></h3><ul><li>Excellent documentation skills, preferably in a GxP environment.</li><li>Ability to manage backup solutions such as Veeam.</li><li>Strong project management skills and the ability to solve problems in a methodical manner.</li><li>Ability to interact with other departments and personnel across the organization, demonstrating strong interpersonal and customer service skills.</li><li>Capacity to identify and escalate issues to line management, ensuring that workload is prioritized and issues are highlighted to meet business needs.</li><li>Flexibility and adaptability to respond to the needs of the business, demonstrating good organization and time management skills.</li><li>Understanding of team dynamics and the ability to work both independently and as part of a team without direct supervision (self-starter).</li><li>Experience working with Validated Computerized Systems (GxP) is preferred.</li><li>Experience with network security and network tools (certifications preferred).</li><li>Excellent communication skills.</li></ul><h3><strong><span>Job Background</span></strong></h3><span><u>Education (High School or equivalent)</u></span><br/>Cisco certifications preferred or equivalent work experience<ul><li>Cisco Certified Entry Networking Technician (CCENT)</li><li><span>Cisco Certified Technician (CCT)</span></li><li><span>Cisco Certified Network Associate (CCNA)</span></li><li><span>Cisco Certified Design Associate (CCDA)</span></li><li><span>CompTIA Network+ (non cisco)</span></li></ul><br/>Microsoft certifications preferred<ul><li>Microsoft technology associate (MTA)</li><li>Microsoft MCSE (certified solutions expert)</li></ul><strong>Experience</strong><br/><ul><li>Experience