Staff UX Researcher

About Faire

Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

Faire is a company invested in building great products—as a Staff UX Researcher, you’ll join a tight-knit, collaborative Research team that cares deeply about Faire’s customers and ensuring they have great experiences. Our team is at the center of user experience at Faire, improving our product for the thousands of independent retailers and brands growing their businesses in our marketplace.

In this role, you’ll help shape Faire’s Retailer product, working with team members across content design, product design, engineering, product management, marketing, and customer service. You'll work across product teams to enrich existing research activities and lead new research projects to deepen our understanding of independent retailers and brands. As one of our research team members, you’ll be an integral part of developing the culture and practice of research at Faire. 

We’re looking for team members that are great mixed methods researchers, excel at informing and influencing product development, come with a growth mindset, an energy and passion for research, and bring a genuine desire to learn and help others learn about our customers.

What you’ll do 

• Collaborate with partners across design, product, engineering, and data science to deliver insights that allow them to define and build products and features that are valuable to our customers
• Develop and communicate research roadmaps to inform product strategy and developement
• Conduct generative and evaluative research across Faire initiatives and products in collaboration with product teams.
• Develop and deliver clear and actionable data-driven insights, narratives, artifacts
• Effectively socialize insights and opportunities to inform strategic and product decisions.
• Contribute to strategic thinking at the product, marketing, and company level
• Mentor and support cross-functional team members research activities
• Contribute to and positively shape Faire’s culture through collaboration, feedback, and proactive participation

Qualifications

• You’re a trained researcher and have an advanced degree in a field related to UX research (e.g. Psychology, Sociology, Anthropology, HCI etc.) or an equivalent form of relevant research training. 
• 6+ years of experience researching digital products and systems. 3+ years of experience as an embedded researcher with a growth stage company.
• You have a breadth of knowledge about UX research, from methods to effective storytelling and have expertise in quantitative and qualitative approaches.
• Great communication skills. You present research insights and recommendations clearly and confidently, regardless of audience.
• A collaborative approach. You’re a great partner to others and your cross-functional teammates.
• A growth mindset. You’re open and receptive to feedback and can adapt quickly in a fast-paced environment.
• A product-centric researcher. You think about the value of research in terms of product development and outcomes.

Salary Range

San Francisco, CA: the pay range for this role is $195,500 - $269,000 per year. 

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future. 

This role will be in-office on a hybrid schedule - Faire employees will be expected to go into the office 2 days per week on Tuesdays and Thursdays, effective the week of January 13, 2025. Additionally, in-office roles will have the flexibility to work remotely up to 4 wee