Service Specialist

At Brookshire Grocery Company (BGC), we’re not just about business—we’re about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners—Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire's, and Reasor's—operating over 215 + stores across Texas, Louisiana, Arkansas, and Oklahoma.

We’re all about creating a workplace where you can thrive. At BGC, you matter, your contributions are celebrated, and your future is unlimited. Whether you're launching your career or ready to level up, you’ll find a supportive team, endless growth opportunities, and a chance to make an impact.

Here’s what sets us apart:

• Wellness that works for you: Comprehensive medical, vision, dental, and prescription coverage.
• Flexibility and freedom: Paid time off to relax, recharge, and enjoy life.
• Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes to.
• Savings for your lifestyle: Exclusive employee discounts on the things you need most.
• Investing in your dreams: Scholarships and educational support to fuel your growth.
• Adventure awaits: Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun.

When you join BGC, you’re not just starting a job—you’re becoming part of something bigger. We’re here to support your goals, inspire your journey, and celebrate your wins.

Job Summary:

Performs cashier and customer service duties to maintain an efficient front end. Ensures products are stocked, displayed, and rotated properly throughout the store. Responsible for providing a convenient, friendly, and clean shopping experience to the local community.

Essential Duties and Responsibilities:

• Ensures accurate checkout totals for customers by properly weighing, keying, and scanning items. Maintains correct money count in register.
• Enforces quality control and food safety standards and ensures dated products are stocked and rotated properly. Verifies accuracy of prices and helps monitor product and supply levels for reordering purposes.
• Unloads trucks and places delivered items in designated areas.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
• Maintains a friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to complaints. Assists customers with locating and selecting products.
• Notifies store management of efficient process improvement opportunities.
• Ensures fuel station is maintained properly by inspecting gas pumps according to Company standards.
• Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.

Knowledge, Skills and Abilities:

• Basic knowledge of cash register.
• Basic knowledge of WFM (Workforce Management).
• Basic knowledge of on-site fuel station procedures.
• Ability to count and calculate for the purpose of cash handling and sales transactions.
• Ability to effectively communicate in written and verbal form with customers and partners.
• Ability to multi-task and work in a fast-paced environment.
• Ability to safely work with sharp objects such as knives, box cutters, etc.
• Ability to operate manual or electric pallet jack (for partners at least 18 years of age).
• Ability to safely operate and maintain department equipment.
• Ability to work flexible schedules including nights, weekends and holidays.
• Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
• Must report any potential hazards that cannot be immediately remedied to a supervisor.

Education, Experience and Qualifications:

• Typically involves on-the-job training.
• Minimum of 18 years of age required (for partners operating select machinery).
• Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
• TABC/LACT/AATC certification required.
• Food Handler certification required.
• Fuel Operator C certification required.

Physical Demands:

• Continuously required to use close vision, distance vision, depth perception or the ability to focus.
• Continuously required to stand or walk.
• Frequently required to talk and hear.
• Frequently required to use hands for reaching, touching or handling.
• Frequently required to push, pull, maneuver or lift objects up to 40 lbs.
• Frequently requir