Customer Success Manager (Mountain West)

WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 5.5 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.

Customer Success Manager (Mountain West)

Role Description:

As a Customer Success Manager, you will own a portfolio of mid-sized schools and districts. Your job is simple: drive results. You will ensure partners not only adopt MagicSchool, but use it regularly, deeply, and with measurable impact.

You are the connector between our platform and real classrooms. You’ll onboard school leaders and educators, coach them through behavior change, and identify growth opportunities that drive retention and expansion. Your success is measured in real outcomes: adoption, renewal, impact, and revenue. You will be expected to own your portfolio like a business.

You will be based in the Mountain West, ideally Denver.

Responsibilities:
In this role, you will drive the following outcomes:

• Drive Meaningful Adoption
  Lead onboarding experiences that do more than check boxes. Drive weekly platform usage, integrate MagicSchool into instructional routines, and position partners for long-term success.

• Achieve Measurable Outcomes
  Hit key metrics: 90 percent or more weekly usage across your schools, 90 percent or more renewals, and over 110 percent Net Revenue Retention. Track, analyze, and act on signals to make sure your partners are growing or to intervene early when they’re not.

• Deepen Strategic Relationships
  Build trusted relationships at every level of a school system, from classroom teachers to district superintendents. Speak the language of pedagogy and budgeting, and position MagicSchool as a must-have, not a nice-to-have.

• Create Scalable Impact
  Build tutorials, guides, videos, and other resources that help customers succeed independently. Reduce barriers to adoption, share best practices, and amplify what works across your portfolio..

Qualifications/Competencies/Skills:
To succeed in this role, you will bring:

• Relentless ownership
  You act like the CEO of your accounts. You don’t wait for someone else to fix the problem. You figure it out quickly and get it done.

• Instructional fluency
  You’ve been a teacher, coach, or instructional leader. You understand what educators care about, how schools function, and how to change hearts, minds, and habits.

• Customer instincts
  You know how to run a room, ask the right questions, and build trust. You’re equally comfortable with a skeptical teacher or a data-driven administrator.

• Operational excellence
  You stay on top of every detail, every account, every deadline. You use tools, data, and systems to work smarter and scale your impact.

• Growth mindset
  You move fast, learn constantly, and treat feedback as fuel.

Experience:

• Minimum 2-3 years in a customer-facing role such as customer success, account management, or EdTech implementation in a tech/Saas company

• Proficiency with CRMs and customer success tools such as Gong, or Salesforce

Bonus Experience

• Experience in K–12 education, ideally as a classroom teacher or instructional coach

• Experience leading professional development and training for educators

Notice: Priority Deadline and Review Start Date

Please note that applications for this position will be accepted until 6/8/25 - applications received after this date will be reviewed on an intermittent basis. While we encourage early submissions, all applications received by the priority deadline will receive equal consideration. Thank you for your interest, and we look forward to reviewing your application.

Why Join Us?

• Work on cutting-edge AI technology that directly impacts educators and students.

• Join a mission-driven team passionate about making education more efficient and equitable.

• Flexibility of working from home, while fostering a unique culture built on relationshi