Scheduled Hours

40

Position Summary

This position will be the initial contact for youth seeking services at The SPOT and therefore serves a critical role to offer a welcoming, affirming introduction to the center, and registering them for services. The SPOT is a high volume youth center for ages 13-24 and offers medical and behavioral health services. The role requires excellent organizational skills, ability to multi-task in a fast-paced environment, detailed-oriented documentation, and effective and youth-friendly communication with youth and staff.

Job Description

Primary Duties & Responsibilities:

Clinic Registration:

• Registers all youth who seek services at The SPOT using both electronic and paper data collection to ensure required patient information (demographics, insurance, consents) is collected and entered into all necessary electronic systems to provide requested services.
• Conducts patient registration and patient record updates for youth utilizing specialty clinics through Epic, the University/BJC electronic record system, to maintain the flow of the medical clinic process and ensure patient records are updated.
• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Explains billing process to patients; answers incoming inquiries from patients and third-party payers.
• Explains billing process to other IBC staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists medical team with triage of patients by doing a brief assessment of needs when patients check in for walk-in medical services.
• Ensures all registration paperwork is stocked for next day and evening registration staff use

Patient Scheduling:

• Reviews the clinic appointment schedule and updates as needed.
• Schedules initial and return patient appointments for specialty clinics and psychiatry using Epic and obtain and upload necessary documentation for appointment, with patient on-site or by phone/electronic methods.
• Conducts appointment reminder calls. 

Patient Records:

• Maintains updated and complete patient Epic records by addressing daily workque items and uploading documentation to Epic charts (i.e., consents, insurance cards, etc.)
• Routes incoming faxes to medical records or appropriate staff/team.
• Uploads patient medical records, laboratory results and other documentation into Epic.
• Participates in team meetings and Quality Improvement activities, which includes using reports to monitor own data entry to ensure complete and updated patient records and team QI activities as assigned.

Patient/Program Communication:

• Responds to youth questions and concerns during SPOT service hours utilizing a Positive Youth Development model that views youth as active partners and empowers them to self-direct how to use the available services.  
• Manages incoming phone calls for The SPOT by providing information about services and routing calls to appropriate team members.
• Coordinate transition of clinic services and client needs with evening registration staff at the end of the day
• Assists the Director of SPOT Programs with maintaining effective means of youth communication (i.e., signage, voicemail message, etc.) and other administrative duties as assigned. 

Program Support:

• Additional duties will include assisting with ordering and inventory of supplies and routing of mail and bills.

Working Conditions:

Job Location/Working Conditions

• Normal office environment.

• Patient care setting. Fast paced with frequent interruptions.

• 4169 Lacled Avenue, St. Louis, MO 63108

Physical Effort

• Typically sitting at desk or table.

• Repetitive wrist, hand or finger movement.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

The list below