Research Lead (Market & UX Expert)

ENDAVA AT A GLANCE  We are a global public technology company with over 23 years of experience working with some of the biggest global names in payments, banking, financial services, insurance, media, technology, and more. Through Digital Evolution, Agile Transformation, and Automation solutions, Endava helps its clients be more engaging, responsive, and efficient by supporting them from ideation to production. We exist to create an environment and a culture that breeds success by caring for our customers as individuals and enabling our people to be the best that they can be.   Endava has 11,742 employees, as of March 31, 2023, located in close to client locations in Australia, Austria, Canada, Denmark, Germany, Ireland, Netherlands, Singapore, Switzerland, United Arab Emirates, the United Kingdom, and the United States, and nearshore delivery centers in the European Union: Bulgaria, Croatia, Poland, Romania, and Slovenia; Central European Countries: Bosnia & Herzegovina, Moldova, North Macedonia, and Serbia; Latin America: Argentina, Colombia, Mexico, and Uruguay; Asia Pacific: Malaysia and Vietnam.  
Not only are we committed to nurturing long-term customer relationships, Endava recognizes the importance of providing rewarding and challenging careers for our people and, by doing so, we have established ourselves as a great place to work. At Endava we value career growth and expansion. You will have various opportunities to grow into the career you desire. We offer mentorship programs and multiple career tracks to help you achieve your personal and professional goals. 
At Endava, our Research Team is uniquely positioned at the intersection of human needs, technological solutions, and market dynamics. As we endeavor to understand the myriad facets of user behaviors and their broader market context, our researchers grapple with multifaceted questions. Their insights decode the delicate balance between technology, societal values, and commercial aspirations. This role beckons forward-thinkers intent on harmonizing product design, user experience, and market strategy.  To lead our devoted team of researchers, we are in search of an accomplished Research Lead with a solid foundation in both Market and UX research. You will be accountable for determining the course of research, spotting significant prospects, and recognizing possible obstacles to improve our product offerings. Proficient in integrating qualitative and quantitative research to shape business strategies, committed to the user, and proficient at overseeing a dynamic team will characterize the ideal candidate. 

Responsibilities:

• Strategically guide the research team, setting clear objectives to inform product development and user experience enhancements.
• Aid in scoping projects by estimating timelines, costs, and methodologies working closely with sales teams and potential clients.
• Collaborate with cross-functional teams to identify critical research questions and align on business goals.
• Champion the user perspective, integrating user needs and experiences into the fabric of our product strategies.
• Oversee the execution of comprehensive market analysis, including market sizing, segmentation, and competitive research.
• Lead the design and implementation of usability studies, employing a variety of testing methodologies to garner deep user insights (e.g., A/B testing, tree testing, user flow analysis).
• Lead the design and implementation of primary research via diverse methodologies, including surveys, interviews, field studies, and more.
• Manage and mentor a team of researchers, fostering an environment of growth and learning.
• Leverage tools like Qualtrics, Maze, and Useberry for comprehensive UX insights.
• Self-manage research initiatives in dynamic environments, always prioritizing impactful insights.
• Transform intricate research data into actionable, digestible, and compelling narratives.
• Orchestrate research initiatives, ensuring the delivery of high-value insights in a fast-paced setting.
• Synthesize complex research findings into strategic recommendations, presenting clear narratives to stakeholders.

Requirements:

• Bachelor’s Degree with 12+ years of relevant experience, Master’s degree with 10+ years, or PhD with 7+ years in market or UX research.
• Demonstrated leadership in a research setting, with experience managing a team.
• Demonstrated expertise in tools like R, SQL, STATA, SPSS, or equivalent.
• Deep understanding of survey design, advanced usability testing techniques, and user flow analysis.
• Expertise in market sizing, segmentation, and consumer need identification.
• Strong grasp of statistical methodologies, such as Regressions, ANOVA, T-Tests, and machine learning.
• A track record of conducting hands-on primary research and developing strategic i