Jr. Customer Support Specialist, (Bilingual, English & French)

Company Description

TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

The drive to keep on pushing boundaries is part of our DNA: TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence.

With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, TeamViewer is a truly diverse and global company. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. We offer an open and dynamic work environment where employees are enabled to learn, grow and make an impact.

So don’t wait – join the winning team and help us shape the future of remote connectivity.

Job Description

Come join TeamViewer US, as a Jr. Customer Support Specialist supporting clients within the Americas with their technical issues. This is a great opportunity to work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers. 

What You'll Do:

• Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
• Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
• Conduct online demonstrations to explain software functionalities to existing customers as needed
• Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
• Determine potential for sales opportunities and forward sales leads to the responsible teams
• Make customer satisfaction calls and participate in surveying customers to further improve service delivery
• Follow up on outstanding service issues to ensure customer success
   

Qualifications

• High School diploma or GED required
• 1+ years of directly related experience in a high-volume call center environment, customer care role preferred
• Excellent oral and written fluency in English and French required
• Advanced knowledge of Windows® operating systems required
• Intermediate knowledge of MS Office software required
• High level of IT and technical knowledge with interest in the IT field

Additional Information

• Work location, Clearwater, FL or Guadalajara, MX
• Competitive compensation including stock-based options
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly team events and companywide celebrations
• Open door policy, casual dress code rules, frequent all Hands and Leadership Lunches
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunity employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we’re focused on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best. 

TeamViewer will not discriminate against an individual based on race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis.  If you are unable to submit your application because of disability, please contact us at hr.us@teamviewer.com and we will reasonably accommodate.