Nurse Navigator 1 - Site Disease Group - Full Time/Hybrid

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The Nurse Navigator 1 (H) is the initial point of contact for a patient entering the health system and assures timely scheduling of the first appointment, and coordination of care after completion of the first appointment and supports the patient throughout the care continuum. The Nurse Navigator 1 (H) serves as a liaison between patients, families, caregivers, and the multidisciplinary care team.  The incumbent demonstrates a commitment to quality patient care, implements creative and innovative ways to meet the diverse needs of the patients and ensures best practices.

CORE JOB FUNCTIONS

Assess barriers to care and refers to support services, local, and national organizations when needed. Educates on the treatment plan for patients based on diagnosis. Counsels individuals and patients on positive health practices. Collaborates with a multidisciplinary team of experts to outline the best surveillance and/or diagnostic evaluation for patients. Performs holistic evaluation of specialty population, making use of enhanced proven techniques and procedures to achieve better results. Implements the improvement of patient care, and healthcare policies and resources. Mentors other healthcare professionals by functioning as a preceptor or coordinating preceptors for visiting professionals, students, new graduates, and orienteers. Maintains professional knowledge by affiliating with professional and technical organizations, and participating in applicable continuing education programs, conferences, seminars, and workshops. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                         

Education:

Bachelor’s degree in relevant field

Certification and Licensing:

Valid State of Florida Registered Nurse (RN) license

Experience:

Minimum 2 years of relevant work experience

Knowledge, Skills and Attitudes:

• Ability to maintain effective interpersonal relationships.
• Ability to communicate effectively in both oral and written form.
• Skill in collecting, organizing and analyzing data.
• Proficiency in computer software (i.e., Microsoft Office).

DEPARTMENT ADDENDUM

Department Specific Functions

Patient Navigation & Education

• Serve as the primary point of contact for patients entering the incidental nodule program, and support them from the initial finding through follow-up, surveillance, and resolution.
• Review the worklist of AI-flagged incidental nodules identified from radiology reports, and validate nodule characteristics, urgency, and the appropriate next-step pathway in collaboration with the advanced practice provider (APP) and clinical lead.
• Coordinate ordering-provider notification and patient outreach, including MyChart messaging and standardized result letters, and escalate when patients do not respond or follow-up becomes overdue.
• Schedule and track follow-up imaging, consults, biopsy, and surveillance activities, closing the loop on each handoff.
• Provide patients and families with plain-language education on the nodule finding, surveillance plan, and next steps, addressing questions and reducing anxiety.
• Proactively identify and address barriers to care, including financial, transportation, psychosocial, and cultural factors, and connect patients to internal and external support services.

Process Improvement & Quality Assurance

• Reduce leakage, delays, and unmanaged incidental nodules by ensuring every incidental nodule is triaged, prioritized, and moved to the appropriate next step.
• Support and refine standardized workflows for queue review, validation, outreach, scheduling, and surveillance.
• Monitor compliance with program protocols, evidence-based nodule management guidelines, and follow-up timeliness, and recommend improvements.
• Identify gaps in the incidental nodule pathway and par