Salesforce Analyst/Administrator I

Get to know East Penn!

East Penn is a stable, essential employer, and has been voted one of the Best Places to Work in PA for 20 years!

 

At East Penn, our employees are our culture; our employees will always be the heart of the company.  We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone.  We want our employees to have long-term careers, and many do.  More than 38% of our workforce has over a decade of service.  Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.

 

East Penn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EOE/VEVRAA

Overview

East Penn is currently seeking a Salesforce Analyst/Administrator to configure, maintain, and manage our Customer Relationship Management (CRM) system, ensuring that it meets the needs of our business and our users.

Responsibilities

• Primary Duties and Responsibilities

   

  • Configure and maintain our CRM system, ensuring that it is fully optimized to meet business needs.
  • Develop and implement workflows, processes, and automation to improve the efficiency of our sales and related teams.
  • Advocate designs with minimal customization by leveraging robust “out of the box” configuration features.
  • Manage security and access for all users, ensuring that our data is secure and confidential.
  • Manage data import/export processes, ensuring data accuracy and completeness.
  • Create and maintain reports and dashboards to provide insight into our performance.
  • Provide training and support to end-users, ensuring that they are equipped to use CRM software to its full potential.
  • Work closely with stakeholders, inside and outside of sales, to ensure that CRM is integrated with other systems and processes.
  • Monitor and maintain system health, identifying and resolving issues as they arise.
  • Help to optimize technology investments throughout their lifecycle.
  • Evaluate ever-changing capabilities that come with regular software releases to identify opportunities for improvement and growth.
  • Collaborate with business stakeholders to develop business requirements for technology requests.
  • Follow East Penn’s best practices in executing responsibilities that include the planning, development, implementation and evaluation of projects; coordination of project activities; collaborating with project team members; developing measurable project goals and objectives; and monitoring progress toward achievement.

Qualifications

Experience & Qualifications

 

• 0-3 years of work experience in CRM system administration and/or analysis with a strong understanding of best practices

• Previous analytic, developer and/or project management experience is a plus
• Experience with data import/export and data management best practices
• Knowledge of Apex, Visualforce, and Salesforce APIs is a plus

 

Education/Certification

 

• Bachelor’s degree in Computer Science, Information Systems or related field preferred
• Equivalent level of education, training and experience may be considered
• CRM administrator certification is preferred but not required

 

Competencies & Skills

 

Required Competencies:

• Software:  Salesforce, MS Office 365, Project, Visio
• Hardware:  PC, iPhone, iPad

 

Required Skills:

• Excellent communication skills - verbal and electronic
• Comfortable working at both tactical and strategic levels
• Skillful in the development and execution of training curricula
• Aptitude for identifying business problems and providing solutions

• Agenda preparation and leading effective meetings when needed

• Proficient in multi-tasking
• Detail oriented
• Advanced analytical mindset with above average data analysis competency
• Professional appearance and conduct
• Willingness to be coached and to self-educate
• Self-motivated and goal oriented
• Strong in both independent and team atmospheres

East Penn Benefits

East Penn offers excellent benefits:

• Competi