Project Analyst - Travel & Lifestyle Servicing (TLS) Global Business Integration

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Travel and Lifestyle Services (TLS) is a key component of the value proposition of the American Express premium card products. TLS is focused on delivering Travel and Lifestyle benefits which allow American Express to create differentiation and loyalty with premium Card Members.

Global Business Integration (GBI) is an organization dedicated to supporting and integrating business change into TLS through change execution and project management. Projects we support range from Product or Benefit launches, refreshes, or decommissions, new or enhanced Card Member digital capabilities, marketing communications or campaigns, regulatory-driven changes, and internal servicing processes and strategies. In addition, the GBI team also champions accurate and transparent customer facing marketing material and partners with TLS product, TLS operations, Operational Excellence, US Consumer/GNICS and others to identify and resolve defects that are driving bad demand into TLS and more importantly to our Card Members. To ensure readiness for change, GBI oversees customer journeys and develops servicing strategies to support new initiatives. We are responsible for implementation for TLS, which includes ensuring capacity for new call volume, supporting the development of new capabilities and tools to service customers, and delivering holistic and compelling change adoption to support awareness, knowledge, and engagement for new news.

This role is pivotal to the successful integration and execution of multiple project and change initiatives that are critical for our global organization.  The Project Analyst will lead and or support all servicing project aspects of global initiatives that impact our frontline teams. They will be responsible for ensuring that appropriate strategies are put in place quickly and effectively to support change initiatives and optimize their success and implementation. This will ensure seamless integration of initiatives to the front line preparing them to deliver the best Card Member experience.

Role Responsibilities:

• Provide end-to-end Project Management support for the implementation of global change initiatives impacting our servicing organization.
• Prepares presentations and project performance analysis.
• Coordinates activities and tasks across internal TLS Teams and Enterprise teams.
• Ensures all efforts are properly and accurately documented with consistent methodology.
• Partner closely with multiple teams including, TLS Operations, TLS and GSG Capabilities, Global Learning and Knowledge Management, LOBCO, GCO, CA&C, GOCM, GCCM, US Consumer and GNICS on implementation of initiatives.
• Drive a superior discipline in utilizing project management tools in managing all key initiatives that impact operations from project prioritization through all phases of the project lifecycle, identify and implement controls to ensure top compliance performance.
• Proactively anticipating project risks and ensuring adequate escalation and mitigation is put in place to safeguard delivery.
• Assess change impacts and readiness and integrate appropriate frontline organizational change activities into project plans.
• Build structured plans and apply sound methodologies to support global initiatives.
• Partner closely with Operational teams staying close to the