Customer Support Agent with French

The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

 

 

 

Role Description:

We are looking for a seeking graduate or professional to join one of our emerging, diverse and positive teams in Tenerife. In this role you will dedicate to various tasks and you will have the chance to develop your skills and career.

 

What you will do:

• Resolve incidents, complete service requests or initiate support from remote and/or onsite support teams.
• Identify appropriate problem-resolution procedures using customer-specific information.
• Be the SPOC (Single Point of Contact) within the service provider for the incident originator.
• Contact incident originator via telephone or e-mail when the incident has been resolved or service request has been fulfilled.
• Enthusiastically coordinate progress throughout the entire lifecycle of the incident.
• Report Service Level Management about identified incidents, potential SLA breeches; and provide them information about the processed incidents and service requests.

 

Your qualifications:

• Proficiency in French/German/Spanish and fluent in English.
• Ability to work on shifts.
• Overall IT Knowledge and computer language.
• Experience problem solving and investigating at pace while simultaneously engaging and updating business partners.
• Excellent communications skills.
• Strong Analytical skills and process understanding.
• Customer centricity and sense of responsibility.
• Ability to learn.

 

Possible future roles:

• Quality Analyst
• Service Delivery Supporter
• Team Leader
• Level 2 agent

 

Why you will love working here:

• Training and development crafted to your individual goals and needs.
• Flexible working schedule.
• Continuous long term career opportunities and professional growth in a global company.

 

What happens next? 

• Quick conversation with HR 
• Interview with a Manager/IT expert/project representative 
• Feedback (1-5 business days after the interview) 

 

 

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

 

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 

Choose your future. Choose Atos.