Retail Merchandising Supervisor

Job Description

Retail Merchandising Supervisor

The role of the Retail Merchandising Supervisor (RMS) is the accountability for the hiring, training/coaching and monitoring of the hourly merchandising staff to achieve world class retail effectiveness while optimizing cost efficiencies. Individuals will need to ensure all in-store activities are properly executed to support the merchandising plan. The Retail Merchandising Supervisor will have an assigned geography and Sales Service Representatives who are scheduled to perform in-store activities (merchandising, display building, backroom management, etc.). The Retail Merchandising Supervisor will oversee these individuals and aid in developing their capabilities.

A successful Retail Merchandising Supervisor should have sound understanding and be well suited to assume the responsibilities of the role by excelling in the following skills:

• Actively participate in the interview process of new hires via in-person or video conferencing of prospective candidates.

• Manage the selection process for all new hires to the Sales Service Representative (SSR’s) position.

• Ensures newly hired SSRs participate in a standard on-boarding/orientation process and all appropriate training programs within the prescribed timelines.

• Responsible for on-the-job coaching as well as providing continuous learning and development for SSRs.

• Utilizes the Performance Management process to assist in correcting substandard work practices by direct reports.

• Communicate Sales team/area priorities and help SSRs prioritize time and efficient work standards.

• Ensure all merchandising activities are properly executed at store level to support the merchandising game plan.

• Responsible for annual performance appraisals for all direct reports.

• Approves all requests for leave in a timely manner and communicates to impacted employees.

• Has a general understanding of employee benefits for both full time and part time eligibility.

• Works in a collaborative environment with District Managers to ensure merchandising standards are adhered to.

Key Competencies:

• Conflict Management: Ability to identify and manage areas of conflict, defusing situations of conflict, and creating an acceptable resolution.

• Confronting Direct Reports: Open and candid feedback to aid in identifying areas of skill development and overall performance opportunities of direct reports.

• Customer Focus: Using sales and business approaches that provide service and value beyond customers' expectations and helping customers identify and execute the appropriate strategies for their business success.

• Developing Direct Reports and Others: Excel at encouraging individual development by incorporating Praise, Question, Polish into daily coaching routine. Seek out opportunities to mentor others in their development.

• Managing Diversity: Awareness of both the qualitative and quantitative aspects of a diverse group of direct reports. Strive to bring out the best in all employees.

• Informing: Skilled in communicating with a broad range of Mondelez employees and store personnel.

• Listening: Strive to gain a complete understanding prior to rendering decisions. Ensure there is a balance in this competency by providing input to others.

• Motivating Others: Incorporate varied methodologies to inspire direct reports to produce beyond their capabilities.

• Planning: Develop strategies that address key organizational initiatives while balancing the need to operate in a coat efficient environment.

• Sizing Up People: Taking the time to understand the whole employee and not just their performance. Asking the right questions to gain a complete perspective.

• Building Effective Teams: Incorporate coaching techniques and motivational skills to develop a sense of team versus individuals.

Who is a good fit?

• High School Diploma or GED required, Bachelor's degree preferred

• Be at least 18 years of age and have a valid driver's license issued by the state in which the person resides.

• A flexible work schedule may be required, including being available to work weekends and holidays

• Previous Retail, Sales and/or Customer Service experience a plus

• Successful completion of drug test, MVR check, and general background check

• Ability to perform physical demanding work in a fast-paced work environment and meet the defined physical activities (frequent lifting, bending, and carrying up to 25 lbs., occasionally over 50 lbs., pushing, pulling, etc.) while a