Senior Account Manager

Let Us Power Your Potential 

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you. 

Ready to reach your potential? It’s time to look at Taylor. 

Your Opportunity: Taylor Corporation's Print & Packaging Group is seeking a Senior Account Manager to join their team in Fridley, MN! In this role, you will be responsible for providing our customers a positive, consultative, and service-based experience. In this role, you will act as the project manager liaison between the customer and manufacturing facility, to ensure projects are delivered on time to customer expectations while maintaining internal profitability goals.  

Your Responsibilities: 

• Gathering and understanding job specific requirements from the customer to accurately enter jobs into production
• Communicating production schedules and updates to the customer, proactively managing production milestone dates, and tracking production status to ensure orders ship on time
• Resolving production-related issues to ensure customer expectations are met
• Providing sales support, including product, pricing, schedule, capacity, and production related requests
• Managing multiple accounts, programs/projects/tasks in a fast-paced environment
• Documenting and maintaining account specific standard operating procedures
• Leading regular scheduled meetings with the customer to discuss the status of current orders, quality, and forecast opportunities
• Identifying areas to streamline processes and reduce opportunities for error to support continuous improvement efforts
• Building and maintaining strong relationships based upon credibility, communication and trust
• Facilitating internal and external project kick off meetings and post project reviews
• Preparing customer presentations, gathering performance metric data, and presenting in customer business review meetings
• Partnering with and mentoring less experienced team members
• May direct and lead the work of others
• Ensure proper on-time billing and reporting updates to the customer

You Must Have:      

•  Bachelor’s degree and/or 5+ years of experience in print production, account management and/or project management
• Excellent written and verbal communication skills
• Detail oriented, strong organizational skills and ability to handle complex tasks
• Ability to solve problems effectively, respond to continually changing priorities and coordinate multiple projects
• Self-starter mindset, team player attitude, and ability to handle daily work with minimal management direction
• Relies on experience and judgment to plan and accomplish goals
• Proficient in Microsoft PowerPoint, Excel, Word, and Outlook
• Project management experience with proven ability to oversee a project from beginning to end
• Previous print industry experience and/or In-depth knowledge of company products and services, including technical print knowledge