Account Manager - Remote

Who are we?

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. At PCNA, we don’t just create products — we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions.

What we offer you

• Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
• Flexible scheduling
• 401k Matching
• Generous Paid Time Off and Holidays
• PCNA Cares Share Fund – donating to teammates in times of need

Why you will make it your career

• We value our employee’s contributions in a collaborative and inclusive work environment
• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
• As the industry leader for environmental responsibility, sustainability is the key to every decision we make
• We invest heavily in modernization, operating more efficiently with cutting edge digital technology

 Our Values

• Delight Customers: Treat our customers the way you’d like to be treated.
• Think Team: Work together to get the job done. Be inclusive and collaborative.
• Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.
• Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative
• Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.

Our Businesses

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products,​ offerin​g deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories; Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Position

The PCNA Account Managers primary goal is to assist in generating additional revenue associated with their assigned accounts by building and maintaining strong business relationships through their day to day service support and various proactive sales activities.  They are responsible for the complete ownership of an assigned territory. This established territory will consist of customers from our top two customer account tiers and the PCNA Account Manager is accountable for supporting all service support needs including those needed to support pre-sale, order and post-sale requests or inquiries.  The PCNA Account Manager is responsible for working closely with their accounts Field Sales Managers (both for our hard good and apparel divisions) and also for working closely with the Support Coordinator area to assist with timely customer communication on identified requests and inquiries that can be handled via email. 

 FUNDAMENTAL DUTIES:

• Support the PCNA Service Spirit and PCNA Culture with every action taken every day with both internal and external customers.
• Accountable for managing all aspects of their assigned territory base at a PCNA level. This role serves as the single point of contact for their assigned accounts and with that, is responsible for ownership of all requests received.  They will utilize all internal teams across PCNA to assist in gathering information as needed; however, will be responsible for delivering the information directly to the customer. 
• Responsible for supporting several communication vehicles including phone calls, chat, fax, e-mails or other as identified.
• PCNA Account Manager will be responsible for achieving a % growth target for their assigned territory.
• Daily use of Salesforce will be required to log large quotes/orders and other customer specific details to make