Customer Service Supervisor

**This position is open to CURRENT MidwayUSA Employees only**
Deadline to apply is Friday, August 8, 2025

Do you  love the outdoors and the shooting sports industry?  Do you have an interest in coaching & working with team members to increase productivity and drive continuous improvement?  Then, this is the position for you!

As a Customer Service Supervisor with MidwayUSA you would be responsible for engaging, training, and coaching Employees performing a range of duties within our Customer Service department. Our Supervisors manage key performance measures associated with service levels, quality and cost. Our Customer Service Supervisors must be process-oriented and have demonstrated the ability to lead people in a Customer Service environment.

The schedule for this opening is Sunday-Thursday 8:00AM - 5:00PM

Sample of Specific Duties: 

• Direct the activities of a team of 15-30 Employees
• Monitor Employee performance
• Coach, train, motivate, develop, encourage and engage team members to perform at a high level every day
• Write professional performance reviews for direct reports
• Develop training materials, oversee quality control and execute scheduling related processes as needed
• Evaluate process adherence, repeatability, efficiency, and implement improvements to processes
• Interview hourly candidates at the department level
• Conduct disciplinary duties with discretion and integrity

Candidate Requirements: 

• Bachelor’s degree is preferred, but not required
• Experience completing CS Level 3 tasks required
• Must be a current MidwayUSA Employee in good standing
• Proven effectiveness in managing interpersonal relationships and instructing other Customer Service Representatives
• Strong written & verbal communication skills
• A high level of dedication complimented by dependability, an ability to lead by example, and a desire to succeed
• Excellent analytical, problem solving, and leadership skills
• Strong computer skills, including proficiency in MS Office and the ability to learn proprietary software applications
• The ability to work weekend shifts
  
  Apply below! 
   

*This position is open to CURRENT MidwayUSA Employees only*

**Deadline for internal candidates  to apply is Friday, 08/08/2025**
---
MidwayUSA, located in Columbia, MO,  is an industry-leading internet retailer of over 175,000 hunting, shooting, fishing and outdoor products. Both country kids from Missouri, Larry and Brenda Potterfield turned their passion for shooting sports into a career by opening a small gun shop in 1977 that would eventually become MidwayUSA (www.midwayusa.com). They instilled family values like honesty, integrity and respect for others into the business, and strive to maintain this culture with each Employee added to their growing team. Since 1977, MidwayUSA has offered JUST ABOUT EVERYTHING® for Shooting, Hunting and the Outdoors with an unyielding focus on Customer Satisfaction.
------
MidwayUSA is a three-time recipient of the Malcolm Baldrige National Quality Award
------

Apply Today!