Retail Manager

Description

Address: 21160 Drake Road, Strongsville, Ohio 44149 

Pay: $55,000 - $65,000

Hours: Monday - Friday: 9:30am - 6pm 

Company Info

BidFTA is a rapidly growing online auction marketplace. Established in 2006, we have over 30 auction pick-up centers nationwide and a growing bidder base of more than 1 million! BidFTA.com has partnered with the largest and most recognized retailers to provide creative and cost-saving liquidation solutions on their overstock, customer returns, discontinued products, and refurbished goods. As a result of these strong partnerships, we are able to provide our customers with an exciting, fun, and cost-saving way to bid and buy the products they love and need at up to 90% off of retail prices!

Job Summary:

We are seeking an energetic and dedicated Retail Manager to lead our Auction Pickup Center. This role requires a people-focused leader who is hands-on, thrives in a fast-paced environment, and is passionate about delivering impeccable customer service. The ideal candidate will effectively manage day-to-day operations, inspire and develop a high-performing team, and make a tangible impact on customer satisfaction and business growth. A strong sense of urgency, excellent conflict resolution skills, and proven retail experience are essential.

Key Responsibilities:

Customer Service Excellence:

• Ensure an exceptional customer experience by maintaining high service standards and resolving issues promptly.
• Actively engage with customers to understand their needs, provide assistance, and enhance overall satisfaction.
• Handle escalated customer concerns with professionalism and effective conflict resolution strategies.

Leadership & Team Development:

• Lead, mentor, and develop a team of associates, fostering a positive, inclusive work environment.
• Promote teamwork and accountability while maintaining high morale and motivation.
• Identify and cultivate talent through ongoing training, coaching, and performance management.

Operational Oversight & Hands-On Engagement:

• Manage daily operations, including product put-away, and customer pickups.
• Actively participate in store activities, leading by example with a hands-on approach.
• Ensure efficient workflows and maintain organized, safe, and clean workspaces.

Time Management & Prioritization:

• Effectively prioritize tasks and delegate responsibilities to maximize productivity.
• Maintain a sense of urgency in product put away, meeting customer pickup schedules, and operational deadlines.
• Plan and organize staff schedules to optimize coverage and operational efficiency.

Conflict Resolution:

• Proactively address and resolve conflicts, whether with customers or team members, using effective communication and problem-solving skills.
• Maintain a calm and professional demeanor while navigating challenging situations.

Sales & Business Growth:

• Drive store performance by meeting key performance indicators (KPIs).
• Monitor financial performance, manage expenses, and contribute to profitability goals.
• Collaborate with upper management to develop and execute growth strategies for the location.

Full-time positions come with health, dental, vision, life, short-term and long-term disability insurance, paid time off, and 401(k) with Company match available

Requirements

• High school diploma or equivalent required; Bachelor’s degree in Business,
• Retail Management, or related field preferred.
• Proven experience (3 years) as a Store Manager, Assistant Manager, or similar leadership role in retail.
• Demonstrated ability to lead and develop high-performing teams with a hands-on, people-first approach.
• Strong time management, problem-solving, and decision-making skills.
• Excellent communication, interpersonal, and conflict resolution skills.