Associate Customer Supply Chain Service Analyst -Hybrid Remote

Company Description

Hybrid Schedule 60/40 - (Work Remote and Onsite)

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description

The Associate Customer Supply Chain Service Analyst  is responsible for the monitoring, execution, analysis, investigation, and resolution of customer claims, returns and deductions, with support from cross functional teams.

This role will require 

• Development of strong relationships with cross functional teams including sales, all customer supply chain departments, Bosch warehouses, and external service providers for 'Key Accounts' in the scope of responsibility.
• Documentation and understanding of the claims/dispute process for NA customers.
• Documentation of standard claims and deductions (i.e. tickets, alerts, or system generated claims) and provide reporting with respect to claims resolution, disputing process, and success rate (how many disputes filed, claims resolved, how much gained from disputing).
• Execution of claims, returns, and disputes diligently and in a timely manner, and provide ideas for improving the dispute and supply chain process to reduce customer claims/deductions.  The frequency of this review depends on the customers process and requirements (i.e. some customers issue daily alerts where others issue weekly or monthly alerts).

Qualifications

• Bachelor’s Degree or equivalent relevant experience required.
• 2 years of customer service / inside sales / account management experience.
• Automotive industry experience preferred.
• Sales and or logistics planning experience preferred.
• Should be customer service oriented and have experience handling customer demands.
• SAP experience strongly preferred.
• High Proficiency with MS Office including Excel required.
• Should possess strong analytical and organization skills.
• Must be detail-oriented and customer service oriented.
• Ability to work in team and one on one environments.

Additional Information

Comprehensive Benefit Offering – All benefits are effective DAY 1!

• Medical, Dental & Vision 
• Life and Supplement Life
• Long and Short Term Disability
• Paid Time Off & Holidays
• 401K – with generous company match
• In addition to 401K, additional retirement benefit 100% company paid
• Annual bonuses
• Tuition Assistance
• Paid Volunteer Time
• Associate Discounts on Bosch products like home appliances, power-tools, thermal products like tank-less water heaters and more

https://www.bosch.us/careers/why-bosch/culture-and-benefits/

https://www.myboschbenefits.com/public/welcome

The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”