Senior Strategic Account Manager

Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.

Who We Are

Intradiem is a technology company on a mission to reinvent customer service through automation. 

What We Do

We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.

How We Work

We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.

Our Culture

We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities. 

Our Values

We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:

• Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
• Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
• Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.

What This Role Will Be Doing:

• ​Responsible for maximizing Intradiem’s revenue within assigned accounts by developing new and managing existing customer sponsor and stakeholder relationships, communicating the current and future value opportunities, managing the renewal process, and partnering with cross-functional internal groups to effectively serve customers.   

• ​Develop strategic account plans that provide an organizational map, including subsidiaries and key sponsors and stakeholders across functions that include operations, IT and senior leadership.  

• ​Understand the customer’s vision, priorities and challenges and develop / execute a communication strategy and plan that outlines how Intradiem’s current and planned capabilities will help key sponsors and stakeholders succeed.  

• ​Manage an annual quota by developing and maintaining a forecast and pipeline of customer opportunities.  

• ​Lead and manage the customer contract negotiation and renewal process, including selling uplift/renewals, ensuring alignment with customer goals and technical environment requirements. 

• ​Demonstrate a comprehensive understanding of enterprise SaaS sales methodologies and best practices to drive consistent growth and retention across assigned accounts. 

• ​Follow the Strategic Account Management Playbook to execute value-based strategies and plans.  

• ​Develop and foster relationships with key decision makers and stakeholder groups to educate, retain, and sell additional solutions and value.  

• ​Identify and sell to additional business units and subsidiaries that could benefit from Intradiem’s solution.  

• ​Maintain a deep understanding of customers’ technical environments, identifying opportunities where Intradiem’s solution can align with and enhance existing systems and workflows. 

• ​Participate in regular acc