Research & Adjustments Rep II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

The Fulfillment Operations team supports the Customer Contact and Recovery streams by resolving exceptions and fulfilling vendor or internal business partner requests.  Processes are onsite and can include signing legal affidavits/documents, providing account documents, reviewing written correspondence and performing maintenance on customer’s accounts.  The candidate in this role will support a wide range of products and be responsible for the execution of back-end processes which require additional oversight with a focus on managing risk and controls.  
 

Responsibilities:

• Works on daily incoming exceptions and maintains aged exceptions to a minimum

• Enters daily entries through internet based applications

• Performs routine or complex account maintenance depending on client account type

• Maintains high-volume portfolios

• Investigates and resolves issues and requests

Required Qualifications:

• Self-motivated and goal oriented

• Ability to adapt quickly to changes in the environment

• Must be detail oriented, an independent thinker, and able to handle multiple tasks concurrently

• Must be able to work in a team environment

• Ability to navigate multiple computer systems

• Ability to think critically and use sound judgement in decision making

• Analytical and problem resolution skills

• Must be able to physically sign legal documents

Desired Qualifications:

• Previous Collections or Recovery experience

• College degree or commensurate work experience preferred

• Knowledge of Deposit and Card/Loan systems

Skills:

• Attention to Detail

• Customer and Client Focus

• Pipeline Management

• Research

• Critical Thinking

• Decision Making

• Problem Solving

• Written Communications

• Adaptability

• Collaboration

• Risk Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40