Account Manager, Steritech

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Job Summary

The Account Manager (AM) is a position on the Customer Experience Team reporting to the Director of Strategic Accounts in the market segment.  The AM is the main point-of-collaboration for adding value to the clients assigned.  Client portfolio is medium to low complexity. The AM is the primary person focused on developing strong relationships, providing daily support and providing technical insights to execute on an account strategy that will earn the best return for both the client and Steritech.  An essential part of this position is orchestrating the implementation of services, ensuring quality and calibration of Specialists assessing the locations, meeting service level agreements, and the communication and escalation of issues where appropriate.  

In addition, the Account Manager must possess an in-depth understanding of the Brand Standards business, Steritech protocols and procedures and specific customer brand requirements to ensure a high level of service to the client and to facilitate excellent communication between Steritech and all levels of the client organization. 

Principal Duties and Responsibilities

• Establishes productive, professional and consultative relationships with key personnel throughout assigned client organizations (at both the franchise and corporate level).

• Coordinates the involvement of the vertical team (Specialists, Support Services, technical resources, operations management and leadership) in order to meet account performance objectives and client's expectations.

• Connects key stakeholders within clients’ organization to the Steritech team through formal and informal meetings, including business reviews, top-to-top meetings and innovation sessions.

• Develop and maintain an in-depth knowledge of the market segment, sharing insights, trends, benchmarking and best practices with clients assigned.  

• Proactively assesses company performance on quality, calibration, round spread, day-parting, survey results, Specialist feedback and manages SLAs.

• Meets assigned targets for growth, profitability, A/R and strategic objectives in assigned accounts.   

• Works with Accounts Receivable and client to ensure payment of any outdated invoices.

• Executes successful contract renewals and price increase terms with clients assigned.

• Executes strategic plans including performance objectives, financial targets, and critical milestones for assigned accounts.

• Proactively assesses, clarifies, validates customer needs and adds value to customers programs on an ongoing basis.

• Responsible for submitting weekly, monthly and yearly reports as required; including ensuring administrative procedures are performed as necessary to complete required reports.

• Performs all other duties as assigned.

CANDIDATE SUMMARY

Required Experience

PREFERRED QUALIFICATIONS

• Minimum three years of strategic sales experience in a business-to-business sales and/or account management organization.

• Experience in the (foodservice/grocery/convenience/QSR) industry.

Required Leadership Traits and Characteristics

• Must be a self-starter with the ability to perform in high pressure and dynamic situations with skill and tact.

• Demonstrated ability to execute on projects and initiatives.

• Excellent communication skills, both verbal and written.

• Ability to effectively negotiate with a track-record of results.

• Ability to demonstrate financial knowledge and business acumen.

• Attention to detail.

• Sound decision making skills.

• Desire and ability to