Payroll Lead

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-Prosperity

Role and Responsibilities

As a Senior Payroll Specialist, one of your key objectives in supporting our high-volume processing is to improve accuracy and increase efficiency. In this role, we challenge you to bring your best on a daily basis and welcome your ideas for how to do things differently and better. You will use your well-rounded problem-solving skills to creatively address workforce payment questions and collaborate with Samsung teams to foster an environment in which continuous improvement is the standard.

In pursuit of success, the NA SSC Payroll Team works cross-functionally with internal partners, including Human Resources, HRIS, and Benefits to ensure accurate and timely processing of payroll and related transactions.

At Samsung, you have the freedom to provide the expert support that makes our solutions stand out in an increasingly competitive global marketplace.

• Fulfill day-to-day functions of the payroll service team, including, but not limited to, Dimensions timecard maintenance, Workday HRIS data integrity, accurate payroll process management via UltiPro, time accrual management and auditing of data sets between various payroll source systems

• Ensure Samsung company representatives utilize appropriate processing procedures within federal, state, and local compliance regulations

• Effectively manage relationships within defined SLAs while providing ongoing research, resolution, product support, and a superior customer experience to workers, HR, accounting, retirement program, and benefits administrators, as well as payroll and timekeeping vendors

• Act as the Level 3 Customer Experience team for payroll-related inquiries submitted via the Service Request ticketing system, phone, and other various channels

• Evaluate processes and procedural documents for increased efficiencies and opportunities for continuous improvement

• Manage leaves of absence and calculation of supplemental benefit payments

• Mentor payroll analysts and employee support center representatives to elevate fundamental payroll knowledge

• Support reoccurring and ad hoc reporting, including production of basic to intermediate reporting to various internal and external stakeholders

• Lead various project initiatives and influence results, including collection of user requirements for system enhancements and solutions

• Deliver business performance reviews and educational presentations to various audiences, from front-line employees to senior leadership

• Sustain periodic and cumulative audit processes for monthly, quarterly, and annual activities

• Other duties as assigned

Skills and Qualifications

• 5+ years of US & CAN work experience in a payroll role, preferably in a 3rd party payroll or shared service environment

• 4+ years in customer service related field and ability to demonstrate strong customer relationship skills

• Experience with top tier payroll and HRIS systems (UltiPro, Dimensions, Workday or similar)

• Ability to troubleshoot and resolve requests using pre-defined and creative solu