Retail Sales & Customer Solutions Representative with Shentel

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.


Build a Career Where Your Effort Pays Off — $45K–$60K+ Earning Potential

• $45,000–$60,000+ target earning potential through base pay, uncapped commission, and performance-based earnings
• Paid training, coaching, and ongoing support to help you succeed
• Opportunity to represent a well-known internet brand in your local community

Are you energized by connecting with people, solving problems, and seeing your hard work reflected in your paycheck? As a Shentel Retail Sales & Customer Solutions Representative, you’ll help customers choose reliable, internet solutions while building a rewarding sales career with a team that invests in your success.

High performers in this role have the opportunity to earn $60,000+ annually through base salary, uncapped commission, and performance-based earnings.

What You’ll Gain
• Base salary + uncapped commission
• Paid training with ongoing coaching and team support

Compensation includes:

• Salary range $45K - $60K per year including commissions

Benefit offerings include*:

• Health/Dental/Vision/Life insurance, including Flexible Spending Account (FSA) and/or Health Savings Account (HSA)
• Disability insurance
• Accident insurance
• Paid time off
• Paid holidays
• 401(k) with company contribution
• Discount on Shentel services if you are in a Shentel service area
• Employee Assistance Program

*Eligibility requirements may apply to certain benefits


There is no cap on earnings — motivated team members have the opportunity to grow their income as they grow their customer base.

About the Opportunity

In this customer-facing role, you’ll engage with customers in the Shentel store and by phone, helping them understand their options and choose services that fit their needs. You’ll serve as a trusted guide, a problem solver, and a brand ambassador for Shentel in the community.

What You’ll Do
• Welcome and assist customers through face-to-face interactions in the Shentel store
• Provide sales and service support through our inbound customer call queue and make outbound warm calls to potential customers
• Ask thoughtful questions, identify customer needs, and recommend Shentel solutions
• Build relationships, follow up with customers, and grow your customer base
• Use the sales techniques learned through paid training to meet and exceed goals
• Process customer payments by credit card and cash

Training & Support from Day One

• Paid onboarding and product training
• Sales coaching, shadowing, and ongoing support
• A collaborative team environment where you can learn, grow, and win together

You won’t be expected to figure it out on your own — we’ll help you build the knowledge, confidence, and sales skills to succeed.

You’ll Thrive Here If You Are

• Goal-driven and motivated by performance-based earnings
• A strong communicator who builds rapport easily
• Resilient, self-motivated, and comfortable working independently
• Customer-focused, professional, and excited to represent Shentel in the community

What Success Looks Like

• Consistently meeting and exceeding sales targets
• Building strong customer relationships through follow-up and service
• Working a Monday – Friday, 8:00 a.m.– 5:00 p.m. schedule
• Representing Shentel as a trusted brand ambassador in the store and community

Why Shentel

At Shentel, you’ll be part of a well-known brand that helps connect communities with reliable internet. Our service speaks for itself, and our team culture is built around support, accountability, and winning together. Backed by Shentel’s 100+ year history of service and growth, Shentel offers a strong foundation, competitive benefits, and the opportunity to build a meaningful sales career. If you’re ready to grow your income, strengthen your skills, and make an impact in your communi