Assistant Manager, Facilities

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves-

Leadership/Staff Management

• Lead, manage, develop and supervise a professional friendly,  creative,  energetic, and detail oriented team in the delivery of extraordinary events

• Provide excellent onboarding, training, and team building

• Actively support an environment of teamwork, co-operation, performance excellence and personal success

• Participate in the individual performance management program and personal development planning for members of the team

• Align with facilities leadership team as a manager and act in a manager capacity for anything at the site/s

• Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics and Excellence

Site and Vendor Management:

• Manage the site in accordance with all agreed policies, procedures and contract scope.

• Assist with vendor management for maintenance of janitorial, mechanical, electrical, plumbing, carpentry, critical systems, HVAC, and others defined within the portfolio of respective sites.

• Support the sourcing SME and area/site managers through the vendor contract procurement process

• Ensure all vendors are in compliance with contract and all insurance requirements are met

• Ensure compliance with all health and safety, environment and risk management policies and procedures in conjunction with the area/site manager.

• Coordinate internally with other teams which may include fitness, food services, security and capital projects.

• Support the site and area manager in the implementation of short and long-term projects for the client. 

• Any other activities to support site operations, including, but not limited to: moves/reconfigurations, events, safety, reception and mail services

Client Relationship Management:

• Proactively develop and manage client relationships ensuring that expected service levels are achieved.

• Comply with all requirements of the client contract and meet or exceed key performance indicators.

• Deliver an exceptional quality of service to the client, as reflected by client feedback.

• Support the implementation of innovative programs and processes that reduce short and long term operating costs and increase productivity.

Finance Management / Cost Control / Profitability:

• Assist the area/site manager to achieve or exceed financial targets and key performance indicators.

• Assist with the annual budgeting and quarterly forecasting processes for the site/s as well as prepare monthly spend reports (actual vs. budget, variance etc.)

• Manage vendor purchase orders, invoices, and payments

• Help to develop and approve the annual capital plan for each building, interfacing closely with the client 

• Actively support an environment of teamwork, co-operation, performance excellence and personal success.

• Proactively manage the site operations team

• Participate in performance management program, and personal development planning 

• Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements

Sound like you? To apply you need to have:

• Associate's or Bachelor’s degree in Facilities, Property, Business or related field desirable.

• Minimum 2 years of supervisory experience in facilities management or rel