Senior Director, Head of Service Business Unit

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Salary:

$216,000.00 - $297,000.00

Location:

Santa Clara,CA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Job Summary

Service Business Unit (SBU) Head is accountable for defining and executing the service product strategy, owning the service roadmap, and delivering profitable revenue growth across the installed base. This leader sets the vision for service differentiation, aligns cross-functional teams, and builds scalable service products and capabilities to improve customer outcomes. This highly complex role acts as an interface between Go-to-Market teams, Business Units (BUs), and Engineering teams, driving service solutions, ensuring roadmap alignment to customer High‑Value Problems (HVPs), and delivering measurable business results across regions and various market segments.

Key Responsibilities

Strategic & Organizational Leadership

• Lead senior managers, ensuring alignment to business objectives and execution plans based on portfolio focuses for CVD/DDP products
• Enable the team to identify gaps to plans across the field and develop corrective actions to ensure delivery against business goals.
• Orchestrate and articulate functional and cross‑functional plan that support BU priorities and customer engagement.
• Oversee organizational and personnel decisions to ensure efficient operations and scalable execution in SBU.
• Shape critical strategic review process and includes plans to address strategic issue for 5-year horizon.

Engineering & Program Leadership

• Guide engineering organizations responsible for the design, development, and implementation of service programs.
• Lead strategy and content development for Product Review meetings.
• Ensure programs are delivered in accordance with approved budgets, schedules, and quality expectations. Accountable for the ownership to drive related service revenue growth and margin improvement initiatives.
• Anticipate future technical needs and drive the development of innovative engineering approaches aligned to  SBU product strategy.
• Direct the teams in resolving complex engineering and product issues through direct engagement with internal and external customers.
• Develop and implement approval path to advance service product advancement.

Cross‑Functional Execution

• Be accountable for product performance and results on the region or account segment basis.
• Enable cross-functional execution across stakeholders to operationalize direction and deliver intended business outcomes.

• Partner with senior AGS business and BU leaders to ensure initiatives address high‑value business problems and align with organizational direction.

Product Portfolio & Business Strategy

• Lead development of integrated product and portfolio plan in partnership with BUs, aligning long‑range roadmap, engineering specifications, and business goals to drive market success.
• Partner with leaders in CVD/DDP Business Units, Sales/Marketing teams, and Field teams to execute market‑focused product strategies.
• Based on market segmentations, guide the team to identify priority segments, and determine where to actively invest and compete.

Market, Customer & Competitive Insight

• Lead with deep, expert‑level understanding of global market, technical, an