Administrative Support Assistant I

To provide a variety of administrative support functions within respective business unit(s), in support of daily operations. Under immediate supervision, follow basic processes and procedures to accomplish routine tasks. Receive and respond to inquiries from internal/external sources and/or members to ensure effective, timely and accurate service. Works with either close supervision or under clearly defined procedures. Entry level Administrative role, completes work with little autonomy.

• Receives, sorts and assigns incoming, mail and electronic correspondence
• Monitor and respond to inquiries received through various media channels
• Collect, prepare, and maintain data for analysis, reports, and reference
• Collect, sort, and distribute reports, correspondence, on-line messages, and faxes
• Identify, investigate, and resolve discrepancies/processing problems to include documentation and time-sensitive issues
• Track and update action items in database(s)
• Complete data entry in automated systems; may generate reports
• Establish, organize, and maintain filing systems
• Operate and maintain standard office equipment
• Maintain hardcopy and/or computer-based files and records
• Maintain and stock essential materials and supplies
• Perform other duties as assigned

• Entry level position with little or no prior relevant training or work experience
• Ability to work independently and in a team environment
• Basic clerical, technical or administrative skills
• Basic keyboarding/typing skills
• Basic skill reviewing documents for errors, inconsistencies, or missing information
• Basic word processing and spreadsheet software skills
• Basic skill applying research and interpretation of findings to respond to requests
• Basic skill exercising initiative and using good judgment to make sound decisions
• Basic skill following, interpreting, and applying guidelines, procedures, practices, regulations
• Basic skill maintaining accuracy with attention to detail and meeting deadlines
• Basic skill performing mathematical calculations and working accurately with numbers
• Basic verbal and written communication skills
• Basic research, analytical, and problem-solving skills

Desired Qualifications

• Working knowledge of NFCU products, services, programs, policies, and procedures

Hours: Monday - Friday, 9:00AM - 5:30PM

Location: 5550 Heritage Oaks Drive Pensacola, FL 32526 

Not a hybrid role, full time onsite

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America’s Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023   
• Fortune Best Workplaces for Women ™ 2023       
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces 
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of