Patient Access Workleader - Outpatient Admitting and Emergency Department

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Access Workleader - Outpatient Admitting and Emergency Department

                        

Location

Stuart

                    

Facility

Martin Hospital South

                     

Department

MMS Admitting-Cleveland Clinic Martin Health

                      

Job Code

000542

                     

Shift

Day/Evening/Night/Weekend

                       

Schedule

6:00am-3:30pm/2:00pm-10:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Martin South Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This 100-bed hospital provides top-quality patient care to the communities in and around Martin County. Here, you will work alongside passionate physicians, nurses and other caregivers in a family-oriented, supportive environment.   

 

Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. In our Finance division, caregivers use their knowledge and skills to create exceptional experiences for patients and their families. As a Patient Access Workleader, you will function as the department lead within Outpatient Admitting and the Emergency Department, supporting the department and management through daily coordination, delegation, education and coverage of work functions. You will be responsible for ensuring appointments are checked in promptly and addressing any issues that arise. This includes communicating delays to both staff and patients, helping to minimize potential concerns and maintain a smooth workflow. This is a high-volume area with direct patient contact, requiring strong leadership and organizational skills. Ultimately, all your efforts help us continue pushing the needle forward in healthcare across the globe. 

 

A caregiver in this position works days/evenings from 6:00AM – 3:30PM or 2:00PM – 10:30PM, with weekend requirements. Flexibility to meet the operational needs of the department and to provide coverage is required. 

 

A caregiver who excels in this role will:  

• Function as the department work lead. 

• Recommend and execute complex policies and procedures with the supervisor to ensure timely and accurate patient registration resolution.  

• Provide general oversight and direction for caregivers to ensure daily operational support. 

• Rotate to different locations/hospitals based on staffing needs. 

• Identify and utilize appropriate reports to contact insurance payers for resolution of accounts with registration issues with a minimal need to escalate issues internally.