At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This position reports directly to the Department Head and is responsible for leading a team of Implementation Project Managers within the Global Bankcard Implementation Department. This department is crucial to the success of the business line.

The Global Bankcard Implementation Department is responsible for the following:

• Consulting with both internal teams and clients to successfully onboard a variety of payment programs ranging from physical plastics to virtual payments

• Maintaining key metrics around onboarding times and client satisfaction

• Advocating for clients throughout the onboarding process

• Resolving any issues and escalating matters needing additional attention

• Championing project management best practices and methodology

• Creating and maintaining project plans to keep status of implementations in progress

• Various reporting vehicles visible to senior and executive management around forecasting, current queue of work, and up to date statuses.

For this management position, responsibilities include but are not limited to:

• Managing project managers to performance metrics and coaching for continuous improvement; reporting trends to senior management

• Provide oversight to project managers on larger deals and serve as the escalation point to help alleviate any issues that arise

• Collaboration with internal partners aimed at continuous improvement

• Participate in a multitude of business line projects representing the Implementation Department

• Fill in for department head when necessary

• Bring new ideas to light on how to improve processes or client experience

Basic Qualifications:

• Bachelor's degree, or equivalent work experience

• Eight to ten years of experience in project management activities 

• A minimum of three years of direct supervisory experience

Preferred Skills/Experience:

• Considerable knowledge of assigned business line or functional area

• Demonstrated management and leadership skills

• Excellent verbal, written, and interpersonal communication; organizational; analytical and detail orientation skills

• Advanced knowledge of project management

• Ability to identify and resolve exceptions and to analyze data

•  Must be self-directed and have the ability to work well independently with limited direct supervision.

• Proficient computer skills, using a variety of software packages including

• Microsoft Office, Excel, PowerPoint applications.

• The ability to conceptualize and incorporate continuous improvement opportunities. 

Location:  Minneapolis

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid