Customer Service Coordinator FVL Benelux

<p>CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.</p> <p>We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.</p> <p>DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?</p> <p>YOUR ROLE</p> <p> </p> <p>Would you like to be the chain between operations and the customers in the Benelux market for FVL (Finished Vehicle Logistics)? </p> <p>If so, we have an opportunity as Customer Service Coordinator in our growing Finished Vehicle Logistics department at CEVA Logistics. This role is newly created in order to deliver high quality service to our customers.</p> <p> </p> <p>WHAT ARE YOU GOING TO DO?</p> <p> </p> <ul> <li>You will communicates in a synthetic way on the supply constraints impacting the Product availability and the Business priorities in order to animate the various arbitrations when necessary to satisfy the customer's needs.</li> <li>You will liase with customers daily via phone, email, etc; support &amp; nurture customer relationships (retention); identify upselling opportunities with existing customers (improve profitability); support the sales team to build a continuous improvement pipeline (development); prepare, submit and follow-up on customer quotations and proposals; support the sales team in the setting of budgets, targets and support levels.</li> <li>You will collaborate with CEVA team at Corporate as well as country IT &amp; operational teams to identify data sources and map them to, with the objective to design BI tools to help end users best synthesize data and make optimal business decisions.</li> <li>You provide continuous support to existing business intelligence dashboards and ad hoc reports; taking necessary actions to make the framework agile and robust and troubleshoot data integrity issues</li> <li>You keep customers informed about industry and relevant supply chain developments; prepare marketing material and business plans if necessary or requested for customer meetings</li> </ul> <p> </p> <p>WHAT ARE WE LOOKING FOR? </p> <p> </p> <ul> <li>You have experience in a similar role within customer service</li> <li>It is a plus if you have experience with Power BI, excel, graph dashboards</li> <li>You can communicate in a sensitive, pro-active way and have negotiating skills. You have the customer on your mind.</li> <li>You are able to manage multiple processes at the same time in an efficient way</li> <li>You are innovative and solution focused. You can keep a helicopter view.</li> </ul> <p> </p> <p>WHAT DO WE HAVE TO OFFER? </p> <p> </p> <p>With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension, and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.</p> <p>In this role, you will be offered:</p> <p> </p> <ul> <li>Phone + notebook</li> <li>Monthly salary on 13.92 base (0.92 for holidays and 13th month in December)</li> <li>Lunch tickets : 8€ per work day with 1.09€  participation of the employee</li> <li>Hospitalisation insurance (AG Insurance). Also possible for the family paid by the employee.</li> <li>Pension insurance</li> <li>Travel allowance</li> <li>20 legal holidays (following legislation) + 12 holidays reduction of working time (prorata starting date) + 4 holidays sector  (prorata starting date)</li> </ul> <p> </p> <p>ABOUT TOMORROW</p> <p> </p> <p>We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career. </p> <p>As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languag