Key Account Specialist

Location : Channahon IL 

City : Channahon 

State : Illinois (US-IL) 

Country : United States (US) 

Requisition Number : 39053 

 

At Bunge, people don’t just come here to work, they come here to grow – solving challenges that directly impact the world with a diverse team of thinkers and doers.  Bunge offers a strong compensation and benefits package but most importantly, in all we do we live our values: 
•    Act as One Team by fostering inclusion, collaboration, and respect
•    Drive for Excellence by being agile, innovative and efficient
•    Do What's Right by acting safely, ethically, and sustainably
 

A Day in the Life:                                                                                                         

This position will be a working leader who takes a proactive approach to managing the customer relationship by providing excellent customer experiences.  The Key Account Specialist will act as an advocate for both the customer as well as for Bunge Oils, ensuring that our customer’s needs are handled in an efficient and profitable fashion. This position will have a hyper customer centric outlook where the Key Account Specialist will be trained to have a good overall knowledge of the company, our products and offerings, and will use this knowledge and insight to give our customers the highest level experience.                                                       

 

What You'll Be Doing:                       

• Manage a portfolio of key accounts with order management ensuring accuracy and on-time delivery expectations are achieved
• Support portfolio demands through coordinating shipment and order changes based on delivery window, inventory availability, and fill rate requirements set by the customer.
• Monitors and advises Customer Service Manager and other Sales & Marketing management of detected changes in customers’ order quantities and/or buying habits, and customers’ satisfaction with products, policies and shipments.
• Serve as a main point of contact and liaison between the customer and internal groups such as the Commercial, Operations, Product Management, and Supply Chain teams.
• Synthesize information from various sources for trend identification & action development utilizing analytical reasoning and creative problem-solving skills
• Collaborate with internal and external team members to ensure all strategic customer transitions are seamless to both the customer and Bunge
• Assist Customer Service Supervisor with escalations to resolve operational and customer issues 
• Complete bi-monthly check-ins with customers, focusing on improvement of customer experience
• Monitor complaint entry into CRM for accuracy and respond to complaints ensuring a timely response to the customer
• Travel as necessary to Bunge facilities and customer meetings

                                                               

Skills & Experience Requirements:                                          

• Bachelor's Degree in Business Administration or equitable practical experience required
• 2+ years of customer service experience with the ability to build and maintain customer relationships