Front Office Manager (GO! Hotel Suvarnabhumi Airport))

Responsibilities:

• Oversee daily front office operations, including reception, concierge, and guest services.

• Ensure smooth check-in/check-out processes and maintain high service standards.

• Manage, train, and motivate front office staff to deliver excellent guest experiences.

• Handle guest inquiries, complaints, and special requests with professionalism.

• Coordinate with Housekeeping, Reservations, and other departments to ensure seamless service.

• Monitor room availability, rates, and occupancy in coordination with the Revenue and Sales teams.

• Implement and maintain standard operating procedures (SOPs) for the front office.

• Prepare reports on occupancy, revenue, and guest satisfaction for management review.

• Control departmental budgets, schedules, and resources effectively.

• Ensure compliance with health, safety, and hospitality standards.

 

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.

• Strong command of English (spoken and written); additional languages are a plus.

• Minimum 5 years of front office experience, with at least 2 years in a supervisory role.

• Strong leadership, interpersonal, and problem-solving skills.

• Proficiency in Property Management Systems (PMS) and MS Office applications.

• High level of professionalism, guest-oriented mindset, and ability to handle pressure.

• Strong organizational and multitasking abilities with attention to detail.