Director-Regional Operations

Inspire health. Serve with compassion. Be the difference.

Job Summary

Providing strategic and operational leadership for multiple clinical practices, ensuring high-quality, compliant, and efficient operations aligned with the organization’s mission and strategic plan. The position oversees daily business and clinical functions, leveraging data, KPIs, and continuous improvement methods to drive performance in patient experience, access, quality, finance, and operational effectiveness. Serving as a key liaison between practices, medical group leadership, and enterprise partners, ensuring clear communication, alignment with corporate goals, and coordinated implementation of new programs, standards of care, and operational changes. Accountable for developing, hiring, training, and performance-managing leaders and staff, fostering collaboration, accountability, and a culture of excellence across teams. Financial stewardship is central to the position, with responsibility for budget development and management, resource utilization, physician productivity, reimbursement optimization, and oversight of revenue cycle and billing processes. The role champions patient satisfaction by systematically gathering and acting on patient and referral feedback, implementing process improvements, and expanding or enhancing services to meet patient needs. Ensures robust quality assurance and regulatory compliance, leading accreditation and quality reviews while monitoring and reporting clinical, operational, and safety outcomes across all assigned practice locations.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose:  Inspire health.  Serve with compassion.  Be the difference.

• Manage Operations and Performance: Leads the daily business and clinical functions of multiple practices to ensure highly successful operation within the strategic plan and mission in coordination with departmental and medical group leadership.  Ensure daily operations of multiple practices comply with health system policies and best practices.  Initiates, develops, implements, and maintains clinical department practice management procedures to ensure operational effectiveness and compliance with policies and procedures and the system's Code of Excellence.  Track key performance indicators (KPIs) and implement improvements across areas including but not limited to patient experience, access, quality and finance. Address operational issues and find solutions across practices, leveraging partnerships across departments and markets. Rounds regularly in practices and with team members, managers and clinicians. Champions use of daily tiered huddles for practices of oversight as well as leading teams for regular use and updates of impact boards as part of Pulse Program.  Ensures the coordination of clinical procedural changes, new program development, standards of care and ongoing activities with departmental and medical group leadership. Analyzes data to project staffing needs and ensure adequate staff coverage in all areas.  Help develop, implement and execute strategic and marketing plans at direction of departmental and medical group leadership. Responsible for all clinical department practice management functions including patient scheduling and pre-registration, charge capture compliance, pre-certification and other effective billing practices. Monitors the registration process to ensure efficient patient access and flow to and through practice.  Measures and reports improvements to financial and overall operational performance of clinical department via regular review of and formal comment upon monthly presentations as well as other reports as deemed appropriate. Effectively engages Legal and Contracting Department in facilitation of contracts, i.e., lease agreements, equipment purchase/rental, purchased/contracted services, etc. through established system (currently CORE).

• Stakeholder Engagement and Communication: Builds and maintains strong working relationships with physicians, APPs, support staff, and external partners.  Convey and support corporate goals and decisions to staff and ensures effective and consistent communication within the department. Liaison between clinical department and Medical Group Leadership and responsible for accurately conveying related communications to physician faculty and staff in a timely manner. Responsible for communicating corporate goals, decisions, and operating guidelines to service line staff.  Participates in the development and implementation of the annual marketing plan in coordination with the system's strategic direction.  Actively engaged in providing regular flow of clinical department information to formal communication plan effort. Ensures that all internal and external communication m