Sr. Business Systems Administrator (100% Remote)

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.
For more information about our services please visit clearcaptions.com.
The kind of people we look for:
• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to innovate.
• Individuals with a growth mindset who want to use their learning and relationship-building skills.
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.


Summary:

The Sr. Business Systems Administrator will play a crucial role in supporting and optimizing our business operations, with a primary focus on Salesforce administration. The role will manage, optimize, and enhance our Salesforce platform. This role will be responsible for system configuration, user management, troubleshooting, reporting, and supporting various teams in leveraging Salesforce to drive efficiency and business growth.

What This Role Does:

• Oversee the day-to-day operation and maintenance of Salesforce.
• Develops, implements and manages Salesforce configurations, customizations, and workflows.
• Identifies opportunities for automation and process improvements within Salesforce.
• Partners with Sales, Customer Experience, Business Operations, and IT teams to streamline workflows and improve efficiency.
• Troubleshoots and resolves any integration issues to maintain the integrity of our business processes.
• Provides technical support and troubleshoots issues for Salesforce users across departments.
• Develops and delivers training materials and sessions to enhance user adoption and proficiency.
• Partners with stakeholders to understand business needs and translate them into Salesforce solutions.
• Monitors system performance and recommends improvements for scalability.
• Maintains compliance with company policies, industry regulations, and data security best practices.
• Partners with Business Operations analysts to create and maintain comprehensive documentation of system configurations, processes, and integrations.
• Acts as the primary point of contact for Salesforce-related inquiries and support requests.
• Collaborate with end-users to understand their issues and provide timely resolutions.
• Partners with IT Operations and development teams to escalate and resolve system issues efficiently.
• Conducts QA testing for new tools and applications, ensuring they meet established standards and requirements.
• Leads User Acceptance Testing (UAT) processes to validate that solutions meet user needs and business objectives.
• Provides detailed feedback to the development teams on any identified issues during testing.
• Works on project-based assignments, collaborating with cross-functional teams to implement Salesforce enhancements and improvements.
• Manages and prioritizes Salesforce Jira tickets, ensuring timely completion of assigned tickets, meeting project deadlines.
• Performs all other duties as assigned.

What You Will Bring:

• A high school diploma or equivalent is required. Combinations of education and relevant experience will be considered.
• A minimum of five (5) years of experience as a Salesforce Administrator or similar role is required.
• Salesforce Administrator Certification (ADM-201) is required.
• Experience with user management, permission sets, profiles, and role hierarchy.
• Ability to troubleshoot issues and optimize system performance.
• Experience with third-party integrations and APIs.
• Knowledge of Salesforce Sales Cloud, Service Cl