Sr. Manager, Project Management/Data Center Rack Solution (27501)

Job Req ID: 27501

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
 

Job Summary:

Super Micro Computer, Inc. is seeking an experienced Sr. Manager of Project Management to lead our team of project managers that oversee the end-to-end process of onsite server rack installations at customer data centers. In this critical role, you will collaborate closely with cross-functional teams, including Sales, Field Application Engineers, Design Engineers, and Operations, to ensure the seamless execution of technical design proposals tailored to customer requirements. Your expertise as a manager as well as in data center infrastructure, coupled with your exceptional project management skills, will drive the successful deployment of server racks while maintaining the highest standards of quality and customer satisfaction.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):
• Lead and manage a team of project managers.
• Set clear performance goals and expectations for team members. Conduct regular one-on-one meetings and performance reviews, and provide constructive feedback to support professional development. 
• Participate in the hiring process, including interviewing and selecting qualified candidates. Oversee a comprehensive onboarding process for new team members to ensure a smooth transition.
• Proven experience in a management or leadership role, preferably with a background as an individual contributor in the same field.
• Implement new processes and the use of tools around the intake and management of onsite installation projects.
• Responsible for managing all projects around onsite installation of rack solutions. 
• Work with sales and Field Application Engineering (FAE) teams to understand customer requirements and project scopes, including the specific needs for onsite server rack installations at customer data centers
• Collaborate with Project Managers and design engineers to produce comprehensive design proposals and detailed delivery plans, specifically tailored to the onsite server rack installations
• Oversee and manage customer projects, with a special focus on controlling project schedules related to onsite server rack installations. Provide daily or weekly status reports to stakeholders, highlighting progress and any potential concerns
• Actively participate in or host customer meetings to discuss project status, timelines, and any server rack deployment-specific requirements, ensuring alignment with the customer's data center infrastructure
• Collaborate with internal teams in regular meetings to review project status, identify challenges, and work towards solutions, with a specific emphasis on streamlining processes related to onsite server rack installation support
• Ensure that the server rack installation processes adhere to industry standards and best practices, and constantly seek ways to improve efficiency and effectiveness in this domain
• Conducting site surveys and assessments to understand the specific requirements and constraints of the customer's data center facility, ensuring that the proposed rack systems are optimized for the environment
• Collaborating with the customer's IT and facility teams to coordinate the logistics of server rack deliveries and installations, considering factors such as access points, power availability, and cooling requirements
• Supervising and coordinating the physical installation of server racks, ensuring proper placement, alignment, and cable management to guarantee optimal performance and accessibility
• Troubleshooting and resolving any issues that arise during the onsite server rack installations, working closely with technical teams to implement timely solutions
• Providing comprehensive documentation and reports of the onsite server rack installations, including diagrams, configurations, and any relevant post-installation recommendations

Qualifications:

• Minimum of 12 years of experience in a management role.
• Proven track record of successful leadership and team management.
• Proven track record implementing new processes or introducing new project management tools to work more effectively.
• Bachelor or Master's degree in an Engineering discipline or equival