Customer Service Specialist

This global leader excels in the design, manufacture, and distribution of ophthalmic lenses, optical equipment, and eyewear. Formed through a strategic merger, the company combines expertise in lens technology with iconic brands and retail excellence. With a mission to help people around the world "see more and be more," the organization serves over 150 countries and is renowned for its innovation, quality, and commitment to improving vision care. Their portfolio includes well-known brands and a wide range of optical solutions and services. Join this visionary company dedicated to enhancing lives through better sight.

Responsibilities

• Processing orders correctly and on time  

• Management of orders including order submission, modifcation, cancellation 

• Handling of claims, returns 

• Entering orders into the system, issuing invoices, issuing approvals 

• Receiving various requests and providing information about products, receiving orders or complaints 

• Communication with domestic customers via phone, email 

• Work in internal systems necessary for business 

• Processing complaints - receiving complaints, processing complaints, issuing approvals, communication with the customer and production, processing complaints in the internal system 

• Closely cooperates with other departments of the company 

• Creates and analyses relevant reports based on superior request 

• Performs other tasks upon request of the superior 

Requirements

• High level of English language knowledge

• Good computer and digital skills (MS Office); knowledge of SAP is an advantage 

• Good stress management  

• Ability of taking initiatives 

• Ability to set priorities and good organization of work 

• Having an eye for detail and neatness 

• Good communication and presentation skills  

• Previous working experience in the same or similar position (a preferable requirement) 

Benefits

• Competitive salary and performance-based bonus
• Friendly environment
• Remote work options