NetCredit Application Support Representative (Remote)

<p><em>We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.</em></p> <p><strong>This role is entirely remote; however, candidates must reside within 100 miles of either Chicago, IL, or South Jordan, UT&nbsp;</strong><em><strong><span style="font-weight: 400; color: rgb(255, 255, 255);">#BI-Remote #LI-Remote</span></strong></em></p> <p><strong>About the role:</strong></p> <p>Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As an Application Support Representative, you will participate in an in-depth 3-week training program to specialize in a specific brand. Following the completion of training, your role will involve managing a high volume of inbound calls. You will interact with prospective customers to guide them through the loan application process, with the primary goal of converting these prospects into successful sales.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Manage incoming customer calls, providing expert guidance through the loan application process.</li> <li>Proactively follow up with customers to encourage the completion of loan applications as necessary.</li> <li>Ensure high levels of customer satisfaction by clearly explaining the features and benefits of Enova's products and services.</li> <li>Maintain meticulous and up-to-date customer account records with accurate information.</li> <li>Deliver exceptional customer service through clear, professional, and effective verbal and written communication.</li> </ul> <p><strong>Requirements:</strong></p> <ul> <li>Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments.</li> <li>Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.</li> <li>Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.</li> <li>Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.</li> </ul> <p><strong>Compensation:<br><br></strong>The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail <a href="https://www.enova.com/culture/#:~:text=Full%2Dtime%20employees%20receive%20medical,and%20dependent%20daycare%3B%20and%20more!">here</a>.</p><div c