Guest Services Representative-Petoskey

Odawa Casino Resort

Job Description

Job Title:Guest Services Representative

Reports To:Guest Services Supervisor

Department:Marketing

Minimum Pay Rate:$16.50 per hour

Job Code:GSREP

Pay Grade:MRK2

Date Created:07/24/2004

Last Update:01/01/2024

Job Summary: Primary responsibilities include helping guests sign up for and utilize the benefits for Players Club, greeting and processing groups and buses, and assisting with promotions and special events.

Primary Duties and Responsibilities:

• Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
• Greet all Guests and Team Members in a friendly, open manner.
• Provides consistent, prompt and courteous guest service at all times under any conditions.
• Recognizes and greets frequent guests.
• Creates a fun and exciting atmosphere (in a professional and polite manner), by making overhead announcements of birthdays, paging requests and winner announcements.
• Maintains knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
• Responsible for handling Players Club enrollment, account balance inquiries, redeeming and issuing vouchers and offers, looks up and issues direct mail offers and explanation of programs and events to Guests.
• Responsible for data entry of new Players Club enrollees.
• Conducts all phone operator duties for the department including but not limited to answering phone calls, calling phone lists, looking up direct mail offers, transferring calls, completing reservations for incoming Guests, etc.
• Assists with the Casino Host department including issuing and explaining complimentary offers and working from VIP