Adoption Services Specialist (Part Time)

Do you have excellent customer service skills? Are you passionate about seeing animals find their forever homes? 🐾 Come work as an Adoption Services Specialist for Animal Humane Society, where caring for animals isn’t just a job – it’s our passion. We are on a mission to compassionately and responsibly create a more humane world for animals and their people

Job Summary: The Adoptions Services Specialist is responsible for providing a positive visitor experience by engaging with visitors, assisting visitors with animal visitations, providing animal information, and completing animal adoptions.

Pay Rate: $16/hour

Benefits (see additional benefits below):

· Paid Time Off (PTO)

· 4 floating holidays per full calendar year

· 401k Retirement Plan

Schedule: Part-time; up to 29 hours/week

• Saturday & Sunday availability desired; Tuesday & Friday availability preferred
• Shifts are 4 to 8 hours in length
• Saturday-Sunday shift times between 9:45a-6:15p
• Tuesday-Friday: shift times between 11:45a-8:15p

Location: Golden Valley, MN

Application Process: 1 short (~3 minute) video interview followed by a 30-minute virtual interview with a Recruiter

What you'll be doing:

Adoption Services:

• Greet visitors and promptly respond to animal inquiries and questions.
• Assist visitors with animal visitations.
• Act as an educational resource for basic breed, animal care, animal history, and behavior information.
• Continually observe adoption area to ensure all individuals’ needs are met. 
• Thoroughly explain the adoption process.
• Complete adoptions, ensuring all transaction paperwork and computer records are accurate.
• Prepare adopters for success by selling merchandise and suggesting services that best suits their needs.
• Accurately process animal adoptions, holds, and merchandise sales in accordance with established procedures and guidelines.
• Safely restrain cats and dogs for microchipping.
• Follow established procedures to microchip cats and dogs.
• Responsibly handle cash and credit transactions and adhere to procedures with respect to all receivables.
• Maintain merchandise area including displaying, cleaning, stocking, checking-in, and storing of product.
• Carry out housekeeping and cleaning procedures, including in animal areas.
• Escalate visitor concerns, animal needs or issues as appropriate.

Communication and Culture:

• Communicate in a positive and professional manner with visitors, other employees, and volunteers.
• Promote a culture of diversity, equity, and inclusion to make AHS a welcoming environment for all.

Technology:

• Review animal records in PetPoint.
• Utilize multiline phone system and Language Line phone service.
• Utilize tablets for processing adoptions, reviewing animal records, accessing Language Line, and completing inventory counts. 
• Manage and view work schedule in Makeshift.
• Clock in and out of shifts using ADP.
• Monitor AHS email and other messaging software.

Other duties as assigned.

Additional Information:

Schedule and Attendance:

• Required to be on time to scheduled shifts during operational hours which may include evenings, weekends and holidays.
• May be required to work at a different site based on department needs.
• May be required to attend occasional off-site meetings and events.
• Attend and participate in regular team meetings and one-on-one meetings with direct leader.

Work Environment:

• Environment can be dirty, wet, warm and humid.
• Exposure to zoonotic diseases and pests such as fleas and ticks.
• Possibility of being bitten or scratched.
• Exposure to unpleasant odors, chemicals and noises, including barking.
• May be exposed to extreme weather conditions including but not limited to cold, heat, rain and snow when outside.

Requirements

What we're looking for:

Experience:

• Customer service, sales, and animal handling experience preferred.

Skills:

• Strong customer services and communication skills.
• Strong attention to detail and multi-tasking skills.
• Proficient with computers, specifically a working knowledge of Microsoft products.

Physical Demands:

• Must be able to lift, carry, and handle animals and other items up to 50 lbs. unassisted.  For animals and other items over